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Pause not working right

I have nero suite platinum 2020. I did the online download because I couldn't find the 2020 version in amazon to buy the disc. When I edit a video in nero video every time I click pause where I want to add a chapter it stops playing for a split second then starts playing again. I always have to hit pause twice. You can imagine how frustrating that is. I find a perfect place to pause and put a chapter then it starts playing again before I get to put the chapter. makes it much harder to chapter a video. All the other buttons work fine.
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