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project retrieval in Nero Video 2019

When using Nero video 2016 (in windows 10) and attempting to retrieve a project a screen appears with the options browse, delete, delete all. "Delete all" is the only button that works and then the project is only partly retrieved.

I uninstalled NV16 and bought NV19 on line and installed and uninstalled it 3 times and I still get the same message.

Greg
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