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Query on "automatic renewal"

I currently have Nero Platinum 2018. My license says "Expires - Never". I have just had a pop up that points to a page that says "Nero Platinum Suite" at a cost of £34.95.and the message "One year license for Nero Regular Customers".
So how can my license expire? And when is this "automatic renewal" supposed to take place?
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  • Hi Norman,
    It sounds like just an ad for Nero 2019?

    If you have a once off "lifetime licence" for Nero 2018 .. it does never expire, but Nero brought in the other options recently to pay an annual fee to have each years new version become available.

    If you paid for the once off "lifetime" serial number for 2018 ... don't worry, it won't expire - but you don't get 2019 unless you pay for that version.

    Perhaps you can check on the Cleverbridge website to see if you do have a version that is not "lifetime" ?

    Assuming that you purchased the software online ..

    This website below might be able to show details about your version via your email address used to purchase:

    https://www.cleverbridge.com/?scope=c...

    Once you receive the email response from Cleverbridge, click on the "All details on this order" link to see if there is clarifying information.
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  • It was purchased online. The All details form doesn't actually say anything about a limited or lifetime license.
    Does say it was £33.50, so that presumably was a 'simple' upgrade from 2017.
    Is there anywhere that actually tells me what is 'better' about the new version, as I don't see anything obvious?
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  • Hi Norman,
    This older post has some items about 2019 Nero:

    http://forum.nero.com/nero_eng/topics...

    I find that Nero generally does not change very much year to year (I'm actually still on the 2016 version) and have no intention to upgrade.

    There may be some specific new feature that really is of interest to you, but if the current one does all you need, in my opinion, stick with the one you have.
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  • I’m aggravated and disappointed
    I was just billed $42.35 for the same 2019 Platinum Version I already have. I was not aware that I would be charged every year for a product that states on the "Control Center" it never expires. I was able to find the link to cancel any future billings and requested a refund for the $42.35. Hopefully, they will issue a refund.
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  • Problem is, I don't think you'll be able to use your version after the re-up date expires. Although they usually state on their ads that it's for a one year license, I don't think the average person understands what that means. If you go to the online shop, it's not obvious you can buy a permanent license. You have to click on an arrow to get to that option.
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  • Thanks Wither1, appreciate your reply. Hopefully, I can just get a refund and since the auto update has been cancelled, I'll be finished with them.
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  • It's complicated because they once had a 365 day license, a 365 day subscription, and an unlimited license. According to this-

    https://neroknowhow.com/2017/10/24/do...

    if you have the 365 day subscription and don't pay the annual fee, your serial number will be deactivated.

    Note that for $20 more than the annual fee, you can buy v2020 with a permanent license. There's no significant additional features in v2020 when compared to v2019 but at least you would have something to continue your projects with.
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