I’m frustrated

Re-installtion of Nero 2015 after PC Upgrade? Orignal bought and Download from Nero Web Site. No Backup Disc. Still have valid Licence.

Is it possible to download Nero 2015 to a new Hard Drive, If the one I own is on my old Hard Drive. I Only ask, as the download was from a E-mail link which is now expired. But I still own a valid licence, the Software is just now on the wrong drive in my system and will no operate.
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  • 1
    Hi John,
    You can download the software again from:

    http://www.nero.com/ena/downloads/

    Choose the Platinum if you have a Platinum licence or the Classic if that is the one you had.

    Also, download the Content pack to install after you install the Trial software

    The Trial software will turn into the full version once you enter in your licence number.

    I'm not 100% certain that you will be prompted as to why you are re-installing, but if you are ... select the "Permanent Transfer" option (or words to that effect.)
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    Thanks for that, don't no why I didn't think of just downloading the trial version and sorting it that way.

    Cheers Lucky Phil.
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  • I TRIED DOWNLOADING FROM THAT LINK AND YOU CAN DOWNLOAD A TRIAL VERSION BUT IT SAYS ITS EXPIRED. THERE IS NO AREA TO DOWNLOAD FULL VERSION, DID YOU EVEN TRY DOING WHAT YOU ADVISED.
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  • Thanks Phil but when I tried all it did was say that my trial has expired and enter my serial number, but its been a while since I've tried but it only then asked me for my bank information again as if I was going to re-purchase it. I wasn't about to buy the same program again. Luckily I contacted the payment center (cleverbridge I think) and I got a new download link sent, which was great but I'm concerned about what happens when I need to re-install again. My computer is about ready to get replaced and I am worried about putting program back on when I transfer all my old data. My very first nero product was Nero 6 and I backed up the whole program on a cd which I was always able to use for re-installing if I had to. I was assuming I would be able to make a back up disk again. Otherwise I might have waited 6 months to purchase new computer before purchasing Nero 2015 platinum. The only part of program I was, and still, will only use is the Nero Express burning system. I had only used it for all my burning needs since Nero 6 but it would work with windows xp but not windows 7, hence the new purchase of Nero 2015, for the Express. Since the beginning of using Nero it has been real hard to try and get help from Nero itself with their no guarantee policy or maybe passing the buck of refunds off to the site that supposedly takes the money for the purchase. I do think Nero has a great product but I think their programs have gotten less effective but more confusing since Nero 6.
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  • 1
    Hello bobs4bob,
    we cannot explain why the expired trial version on your system cannot be unlocked with your Nero 2015 Platinum license. It should work as explained by Lucky Phil.
    In case this happens again, even a couple of years in the future, you can always contact Nero Customer Service in order to get a proper download link for the Nero version you want to reinstall.
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    thank you Gerald G and thank you lucky Phil, I will know whenever I get the new computer or if for some reason I need a re-install on this computer. I appreciate the input from the both of you. If I venture into any areas other then the Nero Express, so I can use the properties of it to separate the downloaded album into separate song numbers I hope the help I might ask for will be as easy to understand.
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  • Make sure that you uninstall v2015 from your old computer before installing it on the new one to avoid patent activation problems. You can only activate them on one computer using the same serial number.
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