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recurring bill to stop

I am still awaiting an answer in regards to the invoice that was debit out of my account in reference to invoice below, I don’t remember what it belongs to either. Please advise, I have already contacted yourselves back on the 19 October 2017 and have not received an answer.Could you please inform me what this payment is in regards to as Nero what? Invoice No. H1710180438294021 Transaction No. 3VF03893MS672011U
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