Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m sad

This Software is excellent.Unfortunately the free update suffered a virus infection according to Norton which disrupted the downlosd

I received a "free" update for Tune It Up today ( Ticket NERO-160418-0063) and in the middle of download Tune it Up Pro Norton stopped the download saying "suspected unauthorized activity" with the result that the update was not completed and will not work whereas the program was working perfectly before the so called "update" all I get is the header and a skeleton non-working application. I tried to download it from the main page but I was told that I had already installed and activated Tune It Up. This update has destroyed my software which had been working before. This is on my Toshiba computer. I have Nero installed on 2 other computers.I hope there will be no problems with them! Regards Peter Jarrett p.b.jarrett@btinternet.com
1 person has
this question
+1
Reply
  • What is the exact message from Norton? I don't have the Pro version of TuneItUp but I received an update notification for it today and the update installed without problem. I use Norton 360. I assume you're downloading from nero.com, downloads.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • To re-install the same version of Nero TuneItUp, please uninstall Nero TuneItUp, then download and run the installer via this link:
    http://www.nero.com/download.php?id=ntiu

    www.virustotal.com is a free service that checks installers for malware using over 50 antivirus apps.

    The Nero TuneItUp installer is completely malware free.
    You can see the report via this link:
    https://www.virustotal.com/de/file/0f...

    It can happen that installers get flagged by antivirus scan engines, even though there is no malware inside. In that case, let us know and ideally post a link or screenshot from www.virustotal.com in the forum or contact tech support. Nero then needs to contact the antivirus company in question and report a so-called "false positive".

    Hope you can get Nero TuneItUp up and running soon. We ́re very happy with the brand new version 2.4.4.82 so far. A lot of comments made in the forum about the product have been worked into the release (which is a free update for existing Nero TuneItUp users) to improve the user experience.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hello, Peter

    you should also verify that the file you downloaded from the URL

    http://www.nero.com/download.php?id=ntiu

    is originating from Nero AG. You can do this by viewing the file certificate (File Properties -> Digital Signatures -> Details)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m frustrated
    Unfortunately when I attempt to download from your stubinstaller I get the message that "you have already installed the Pro version and you cannot install again". My Norton Security History said "1850 hours 20/04/2016 1850 26 Unauthorised Access Blocked" Target C:\Program Data\ Norton\oc55co9.....I f that means anything to you. The main problem appears to be that I have a "skeleton" of the full application installed of the Pro version of Tune It Up which is preventing reinstalling of a working application. I will have to use CCleaner if I cannot the much better Nero program. NERO SUPPORT 160418-0063. I have NERO on 3 computers and one updated successfully. I cannot risk updating on any more. Regards Peter Jarrett.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m frustrated still
    I tried downloading from the stub again today and the message I received was that I had already installed the PRO version and cannot do it again. The download I have is a "skeleton" and is completely unusable.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Let me ask. you said you have Nero installed on 3 computers. Is this TuneItUp using the same serial number or 3 different serial numbers? As far as I know, you can only use one serial number on one computer. Maybe Chuck will clarify this.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • 1
    Peter, please use the add/remove programs feature ( or CCleaner if you must) to uninstall the existing Nero TuneItUp installation. The message you are seeing when running the installer is because Windows reports back that the software is still installed. After you uninstall, you should be able to re-install the new version you downloaded. There is the 1PC and the 3PC version of Nero TuneItUp. As Wither 1 points out, the 1PC license will only allow you to activate Nero TuneItUp PRO on 1 PC.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m anxious
    I have removed this on add remove programs (I was thinking of doing this a while ago) It is I pc version but I have downloaded a single pc version as new computers became available) Where do I get the download now please?I will see if I can find the stub. Thanks for all your help.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m happy
    I was able to download Nero Tune It Up and retrieve my Pro version. During the download I had firewall problems which I resolved Thank you all very much for your assistance. Everything is working well at the moment, thank you again, regards, Peter Jarrett
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated