unable to insert?

Howdy!

I have had t reinstall nero suite (new hard drive), after using well and enjoying the experience for sometime..... and now when I want to 're-author' an avi file to a video file (not sure if that is the right word), nero vision states that it is unable to 'insert' when i go to add the file.
Can someone kindly clarify and advise resolution steps,
thanks
2 people have
this question
+1
Reply
  • Hello Lee,

    First of all, which Nero version do you have?
    You worte: "re-author an avi file to a video file". Is the source file an AVI file that you have edited before within Nero Video? If so, has it been exported as an AVI file or you saved it as and NVC file (project file)?
    What does the complete error message display?
    Does this happen with other video formats?

    Thanks and best regards,
    NeroUser
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hi NeroUser,

    The nero vision version i am running states that it is nero vision 5.0.
    Yes, quite old, but it (did) work well.

    The source is an avi file, it has not been previously edited.

    The error message is 'unable to insert 'file location''

    I have not tried other formats, however was considering converting this one to an mpeg (which I am currently doing.

    Appreciate your interest.

    regards

    Lee
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • The mpeg file will not 'insert' either...

    Looking forward to your or any advises

    regards

    Lee
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • It sounds like your patents are not activated. Does it do this with a .wmv file?

    When you reinstalled, did it ask you why you were doing that? If so, did you tell it that you had uninstalled and are reinstalling it?

    I think you're using Nero v8 but I have to boot to a different hard drive to verify that.
    If you run the Nero InfoTool from the Toolbox, what is the version number for Burning Rom?

    Also, what is you're operating system?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hi Wither,

    Thanks for the response.

    I havent tried a wmv file...I will and report back.

    It didnt ask why I was reinstalling (now you mention it).
    It did do this a couple of years ago when I reinstalled on the same HDD, I assumed it didnt on this occassion as I was installing on a brand new HDD (as mentioned earlier).

    I dont understand your comment that ' I have to boot to a different hard drive to verify that.'...?

    The Infotool...says the burning rom is version 8.0.3.0

    I am running Windows 7.

    Looking forward to your further advises.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • HI again, WMV files get the same treatment...(wont insert).

    cheers
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • My comment about booting to a different hard drive means I don't have v8 installed on the same hard drive with versions 9 through 14. Versions 9 and earlier don't get along well when installed in parallel.

    First, v8 isn't compatible with Win 7. You would need v9.4.26 or later for compatibility. You can run it in compatibility mode but theres no guarantee that everything will work.

    That said, your version is out of date. You should go to nero.com, downloads, previous product downloads and download install the latest version. If you have a problem with the installation, you should uninstall your version using the Nero General Clean Tool (not control panel) and then install the download.

    After updating, try the insert.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • HI,

    Thanks for the clarification.
    I will do the update...however must say that if I have V8, it ran well with Win 7 on the prior installation.

    Perhaps, I should first use the try the general clean tool first (will that remove the prior installation as well on my (now) secondary drive)?

    regards
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • You would have to run the general clean tool on each hard drive individually to uninstall v8. That assumes you have an operating system on each hard drive.

    there's no reason why you can't uninstall v8 before installing the update. Sometimes one can install over an installed copy and sometimes there might be problems. Since you already have it installed, you won't need to insert your serial number because it remains in the registry after uninstalling. However, it's good policy to keep it written down somewhere.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I dont have an os referencing both.

    Nero's 'chat' advise was that it would remove it from both.
    It hasnt.

    Partial installation on both drive will no doubt cause issues...?

    The clean tool I trust will remove the registry entries on both drives?

    Finally, when you refer to update, do you mean upgrade?
    If win 7 struggles with v8, I may need to upgrade...however I am inclined to give it a go firstly (as it worked well previously).

    When i ran the UPDATE tool from control centre, it had trouble accessing the internet (dont know why)...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hello Lee,

    The latest Nero 8 update can be downloaded from here:

    http://www.nero.com/eng/downloads/pre...

    Please note that as Wither1 said, Nero 8 is not officially compatible with Windows 7, and these kind of problems can appear any moment. Unfortunately we are not able to offer support for Nero versions installed under not supported systems. Nero 8 is also a discontinued product of Nero, and Nero does no longer offer support for Nero 9 versions and older.

    We suggest you to download and install Nero 2014, and try Nero Video. Please note that mp4 formats are not supported by the trial version, so if your AVI file contains an mp4 codec, you will not be able to instert it and test it. Other files such as wmv and mpeg-2 should work ok with the trial version.

    Best regards,
    NeroUser
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hi,

    Thanks for the link, yes i have been across this web page this afternoon, and once you say that you are upgrading from nero 8, the price doubles!

    I read your response as you saying that nero 8 is not compatible with win 7 accordingly it is not supported...and cannot assist further.

    This is despite the fact that nero 8 worked with win 7 on my installation for years, with win 7.

    That response really leaves me nowhere except for 'up the creek without a paddle'.

    Time to seek an alternative to nero if the update does not work...as i cannot afford the $$ requested to upgrade.

    less than happy.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • BTW, I thought one of the advantages of forums were for things like work arounds and advise...not to simply get a response from the 'owner'.....

    Finally, some good news. The reinstallation (and perhaps the prior clean), has resolved the 'cannot insert' issue.

    cheers

    Lee
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Great. I presume the reinstallation refers to installing the update.

    I'm not sure where you see the price double when you select v8 as your existing installation. The official site, I believe says v11 or earlier but I didn't look this morning. You should be able to buy 2014 Platinum for about $65 this way.

    Enjoy!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • The doubling of the price,

    Before choosing Version 11 and older:



    After choosing Version 11 and Older:

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hi Wither 1,
    I havent tried to update....as it works why fix it?

    Omega tester...showed exactly what i encountered, the price over doubled once the 'age' of my current installation was identified.
    Pretty average way to treat an existing customer!

    This is more than the NEW price for a non-existing customer!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • The upgrade you're showing at the top is for someone who already has Nero 2014 and is wanting to upgrade to Platinum.

    You have to buy Nero 2014 Platinum, not the upgrade, and the price shown is pretty consistant with what I said. The regular price is $109 before adjustments.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • HI Guys,

    Thanks for the info and confirmation.

    Now lets get some perspective.

    From what i can determine, the issue i initially raised has been resolved (for how long one can only guess).

    The cost to me (not only price) of upgrading (not updating), is prohibitive....

    It seems that the new price may indeed be over $100 for a newbie...however for an existing (and in my case long time) customer...it varies greatly.

    Amazon to my knowledge does not ship outside the USA.

    That a nero 11 user can upgrade for 39 euro (?), yet a longtime user who wants an upgrade is looking at over 60 plus postage is inequitable and non-sensical.

    Indeed the fact that the price almost doubles once it is identified how old your installation is in addition, misleading marketing.

    Thanks again for your input
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • The 39 euro price is probably for Nero 2014. Then you have to pay 25 euro if you want to upgrade to Nero 2014 Platinum. The 60 euro price is for buying Platinum outright using your version as trade-in.

    When you buy it at the online shop, you get the downloadable version. No shipping costs necessary.

    I do agree that they should make all this more clear. More than one person has purchased the wrong upgrade and has had to go back and get it righted.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited