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I’m frustrated

Uninstall 2014 AND 2015

I am unable to uninstall or reinstall either Nero 2014 or 2015 under either Windows 7 or Windows 8. The cleaner tool does not remove it. Windows uninstall or change/remove does nothing.

How do I get this removed?
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  • The Nero General Clean Tool is only for v9 and earlier. Did you use that before you tried the Windows uninstall? What happens when you try to do the Windows uninstall? What's the problem with the reinstall?
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  • Will, I did not know that. Yes I did attempt to use General Clean to remove these installations after they failed to uninstall using Windows. Windows left a bunch of folders and a long list of files in place but the program is inoperable.

    Reinstallation does not change anything. Both software under both win7 or win8 is inoperable even after reinstallation.
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  • Most Windows programs don't remove all folders and files when uninstalled but they're getting better at it. Is that the only problem with the uninstall?

    You need to provide details of about what isn't working. For instance, what are you doing in V14 that doesn't work? Are you getting any error messages?

    I should point out that, you can only install a particular version of Nero using the same serial number on one computer and be able to activate the patents. From your description,it sounds like you've installed both v14 and v2015 on two computers.
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  • What isn't working?: Nothing.

    I'm not doing anything in 2014 or 2015 but trying to uninstall it and remove it from my computer.

    I should point out that I have more than one license for both 2014 and 2015.

    Do you have any idea how to uninstall this software from my computer?
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  • Well, you said that both versions are inoperatble in Win 7 and Win 8 so I assumed you had some problem with the software, in addition to the uninstall issues.

    Once again, I need more details. After the uninstall, are both still shown in Control Panel, Programs and Features? If so, we'll need to do some registry editing (or you can ask techsupport@nero.com via e-mail if there is another way).
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  • Hello Wither, found you again after searching to uninstall Nero 2015. What is the best way to do a clean uninstall? Support got back to me with what I should do. Here it is: thank you for your e-mail.

    The provided support.cab displayed a conflict with the installed Microsoft .Net component:

    8/26/2015 2:38:32 PM 1 0 1026 .NET Runtime N/A MyOffice Application: NeroVision.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception.

    A special repair tool is offered by Microsoft directly:

    http://support.microsoft.com/kb/26985...

    So I checked my system after running the repair tool for Microsoft.Net Framework 4 couldn't find it. I updated to 4.5 which is suppose to replace 4.0. So I would like to uninstall Nero 2015 then reinstall it and I found you under that subject searching the internet. Can you please advise on best efficient way to do a clean uninstall?
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