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Unwanted Nero Express installation fails

I keep getting, intermittently, a small window saying I should wait while Nero Express is installed, but I didn't ask for it and I don't want it. The install fails every time, which is just as well! Where is it coming from and how can I stop it? I am using W10 Pro on a self-built desktop PC.
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  • Hi Alan-

    Run taskschd.msc

    In the Task Scheduler Library, is there a Nero folder? If so delete it. I assume you don't have Nero installed.

    Before rebooting, run msconfig.exe.

    Check in both the Startup and Services tabs for any Nero entries and disable them.

    Does that help?
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  • No mention of Nero in Task Scheduler Library or Startup and Services. I have some scattered files and folders that seem to be associated with Nero and I suspect Idon't need them. Is it OK to delete them?
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  • I don't know which version of NE it's trying to install so I can't come up with the class ID for the installer.

    The problem is, where is Windows getting the cue to install it on an intermittent basis? Go to-

    C:\Users\"your user name"\AppData\Local\Temp

    Is there any Nero files such as a Nero Express .msi?

    Is there anything in Control Panel, Programs, Programs and Features related to Nero?

    What is the path for some of the folders? Typically, Nero installs in C:\Programs (x86)\Nero. Does that path exist? If so, let me know what's in it. Perhaps a screenshot.
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  • I think you may have pointed me to some places where vestiges of Nero still exist. I did have it installed a very long time ago, and It looks as though it was incompletely uninstalled.

    Most recently the abortive Nero installation appeared when I was trying to uninstall (ironically) IOBit Uninstaller (it was annoying me so I decided to reinstall it only when needed).

    I have attached some partial screenshots (if this system will let me attach more than one) that may prove helpful. FIles Nero 3a and 3b show parts of the huge number of files in C:\Users\"your user name"\AppData\Local\Temp - I found the number of files actually changed while I was trying to capture screenshots. As you will see, the path C:\Programs (x86)\Nero seems not to exist, while there is no mention of Nero in Programs and Features.

    Thanks again for coming back to me.

    Alan.

    (It looks as if I've successfully attached all of the images, but any problems reading them, please let me know.)

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  • From what I'm seeing, I think you have Nero Burn Express 1 or 2 trying to install. It might have been on a hard drive or SSD that you purchased. I don't know how long you've been using your system.

    Go back to the task scheduler and in Task Schedular Local, Summary, look in Active Tasks for anything Nero.

    You might do a search on your C: drive for Burn Express (or even Nero Express).

    Look in C:\Windows\Temp for any Nero entries.
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  • Hi.

    Apologies. I made the mistake of responding to the email instead of posting a reply here. This is what I said a few days ago:

    Nothing Nero in Active Tasks or in C:\Windows\Temp but I do have an installation file from NCH Software, dated 7/12/2014, "Express_Burn_v4.76.exe" but I imagine this is not connected with Nero. I don't want it, so I think I should simply delete it? It's the only thing I found by searching for "Burn Express" and "Nero Express" in my C: drive.

    Thanks again for keeping in touch.

    Alan.
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  • You're correct. It's not Nero software (at least by name). I don't know why it would give you a message that Nero Express is installing (your first post).

    It so happens I installed the NCH suite a couple of months ago to check out its photo editing software. Sure enough, under the Popular tab, is Express Burn. I ran the app and it installed. After the installation, Express Burn Disc Burning Software appears in Control Panel, Programs and Features. You should check there and uninstall it, if present. What's interesting is that the NCH Suite doesn't appear there.

    I did find a NCH Software folder in C:\Program Files (x86), If you have it, you can delete it.

    The NCH Software folder also appears here-

    C:\Users\"my user name"\AppData\Roaming\NCH Software

    Look there also.

    if none of this works, we can pursue it further.
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  • Hi.

    Neither Express Burn Disc Burning Software nor NCH Suite is present in Control Panel, Programs and Features.

    In C:\Program Files (x86) I have an NCH folder with Components (leading to Lame), Crescendo, Redwood and Videopad. I have no idea what Lame is, but I do occasionally use the others, though they were installed after I started having the mysterious Nero (non-)installation problem.

    In C:\Users\"my user name"\AppData\Roaming\NCH Software I have an NCH folder with Components (leading to aacenc3 and x264enc7), Crescendo, Disketch and Videopad. Of those, aacenc3 and x264enc7 are meaningless to me, while Disketch was a utility I installed a very long time ago and no longer use. When I searched my C: disk for it, all I got was a reference in C:\Windows\System32\Registry backups.

    Under the ...\Roaming I also have a Nero folder with two sub-folders:
    - Nero12, containing folder Nero Burning ROM, which itself contains only UserImages.bmp.
    - OnlineServices, leading to file 1025registrationinfo.xml and folder MetaData with sub-folder default which contains files cddb.db and elists.db.

    I don't know if any of that means anything relevant to you. I look forward to your further comments.

    Alan.
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  • There are a couple of other "Express" pieces of sofware in the NCH suite. When you get the next installation message please make sure it says Nero.

    Lame is an encoder for converting WAV to mp3 and it's normally referred to as Lame mp3.

    The files in the Components folder are for WavePad and VideoPad, respectively. Both are NCH software, as is Disketch.

    Nero Express is the less advanced (sort of speak) version of Burning Rom and is not distributed on it's own except as the aforementioned Burn Express.. What you have in the Nero folder can be deleted.

    Run regedit.exe.

    Do you have this path?-

    HKEY_CURRENT_USER\Software\Nero

    If so, what's in it?
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  • Nero folder now deleted.

    I've attached some partial screen-grabs from the Registry Editor. I guess there are significant clues here.

    Alan.
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  • It looks like Nero has been installed somewhere along the line, and possibly uninstalled later.

    Download this file and run it-

    https://www.dropbox.com/s/hfgtpjg2t53...

    When done, reboot.

    I don't know how often you were getting the Nero Express installation message but, I would then wait to see if the message appears again. Let me know either way.
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  • Many thanks for that. I ran the file and there is now no sign of Nero in the Registry, so it looks as though the problem is now resolved.

    I have to say, the message only occurred rarely, probably months or even years between, but a real nuisance when it reared its head, as it was difficult to escape from.

    Thanks again.

    Alan.
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  • Didn't know how infrequently that message occurred but I hope your problem is resolved. Let me know in a year or two. :)
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