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Upgrade From Platinum 2014 To Platinum 2018 Problem.

Hi, I have purchased the upgrade to Platinum 2018 from Platinum 2014. After I run the set up, and install 'Reboot Validator' As requested, I get an error message saying 'Another Program is Being Installed, Please Wait Until That Installation Is Complete, And Then Try Installing This Software Again' 
As far as I'm aware, no other programs are being installed. I tried to uninstall all Nero products and start again but I was stopped by the same error message. So I'm going in circles and unable to get anywhere. Please help. 
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this problem
  • Bob,

    Someone may try to help you later, but in the meantime, you may want to get the official process started:

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
    Or, choose aa
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