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Upgrade trouble

I just bought 2018 Platinum upgrade. Was doing the install, error on the validator install.
Restarted computer. The 2016 and 2018 serial number is on there. But it did not install.
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  • S Russell,

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
    Or, choose Tech Support or Customer Service
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