Account reverted to free even though I had renewed the subscription.

  • 1
  • Problem
  • Updated 8 months ago
  • (Edited)
I received the notification yesterday that my premium account had expired. However, I had already renewed my subscription for this year last March 17th. The payment did go through without any problems and I have the transction id for it.
Photo of Gustavo

Gustavo

  • 3 Posts
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6401 Posts
  • 1458 Reply Likes
Hey Gustavo, I just sent you an email with the fix.
Photo of Gustavo

Gustavo

  • 3 Posts
  • 0 Reply Likes
Just confirming that the problem was solved.