Cannot delete feeds with iPad app

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  • Updated 2 years ago
I cannot delete feeds using the iPad app. After choosing to delete a feed, I get the spinning progress wheel and a "Deleting..." message that just stays there until I do something else. The app doesn't freeze - I can go to another feed just fine and the "Deleting..." message goes away, but the feed I tried to delete is still there.
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susannah.tysor

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Posted 2 years ago

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Samuel Clay, Official Rep

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Try downloading the latest beta from your iPad: http://www.newsblur.com/ios/download

Let me know if that takes care of it.
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susannah.tysor

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I didn't download the beta when you recommended it, but I did download the latest release the other day in the app store. I was still unable to delete feeds. Then I went to download the latest beta, but get a "page cannot be loaded" message when I click to "Install the NewsBlur app"
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Samuel Clay, Official Rep

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Where is the feed you are trying to delete? Is it top level or under a folder? Do you have any folders at all? Are you able to delete it on the web?

This should have been fixed in the latest version, so I'm wondering what I broke in the fix.
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susannah.tysor

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Top level - I have no folders.

I touch the site name in the sidebar, the side bar changes from a list of sites I'm subscribed to, to a list of site stories. At the bottom of the sidebar is "Mark all as read" and a settings button. I touch the settings button and then "DELETE THIS SITE", respond to the "are you sure?" prompt with "Delete" and then get the forever spinning wheel.

Deleting from Safari on my iPad or another browser on my computer works fine - it's only broken within the app.
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Samuel Clay, Official Rep

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Ack, I cannot for the life of me reproduce this issue. Trying with both iPad and iPhone, and with and without folders. It works every time.
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Damian Lettie

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I have the same problem. I tried waiting about two minutes but the Deleting... progress message didn't go away. The feed I'm trying to delete is not under a folder (although some of my other feeds are) and has two unread articles. It's a feed I subscribed to several months ago, however I subscribed to a new feed and tried deleting that and had the same problem.

I'm using NewsBlur v1.8 on an iPhone 4S with iOS v6.1.2. I tried deleting and re-installing NewsBlur but it made no difference.
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Neal Erickson

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Same problem here. I can delete a feed on the web without a problem, but it fails on each iOS device I've tried. It failed both before and after I upgraded to a premium membership. It fails for new and old feeds both in directories and in the top-level.

On each device I've logged out multiple times, re-installed v1.8 from the App Store, and installed v2.0 multiple times.

iPhone 5 with iOS v6.1.4
iPad Mini with iOS v6.1.3

If there is anything else that you would like me to test then please let me know.
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Neal Erickson

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Any update on this bug?
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Timothy Bennett

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I'm new to NewsBlur, and also have this issue.

Third-generation iPad, as well as iPhone 4S, both running iOS 6.1.3 and NewsBlur 2.0, with a premium account.

Whenever I attempt to delete a site the app will sit and spin for as long as I let it, with sites both in folders and at the top level.
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Samuel Clay, Official Rep

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This is the most bizarre bug I've encountered, because for all I try I cannot reproduce it. Not on my account and not on any test accounts I create. I'm wondering if there's a very specific condition that it occurs with. And the code is pretty simple. It's nearly the same code as marking a story as read or opening a feed. It's just a server call.
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Timothy Bennett

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The only thing I find in the iPad log is:

Jun 3 10:54:27 Tims-iPad NewsBlur[12280] <Warning>: Unbalanced calls to begin/end appearance transitions for <FeedDetailViewController: 0x1f82e1a0>.

Probably not directly related.

If you want to, we can talk on twitter (I'm @lanaer , I just followed @NewsBlur ), and you can ask me to attempt to delete a site at a specific time so you can check to see if anything shows up in the server logs.
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Samuel Clay, Official Rep

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It's undoubtedly a client-side issue. If it hit the server, it'd be deleted! I'll try some things today, but I've been struggling with this bug for 6 months.
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Timothy Bennett

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Given that it seems to be consistent within an account (I have the same issue on both my iPad and iPhone, same with Neal up above), I have less confidence that it's purely a client-side issue.

But I guess that's the point to look at: what bits of account information does the client use when communicating with the API, and which of those could possibly be different for those experiencing the issue.

My account username is tbennett

Feel free to look at my account and see how it is setup.

I signed up with a free account using the iOS app. I later upgraded on the web. At one point I deleted & re-installed the iOS app, but I believe that was before the premium upgrade.

Just deleted & re-installed the app again, doesn't fix the issue.

I observed the issue while I still had a free account, as well as after upgrading, so that's not it either.
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Samuel Clay, Official Rep

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What feed are you trying to delete? I'm in your account in iOS right now...
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Timothy Bennett

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Basic Instructions at the top level (there's a duplicate under the Comics and Fun folder).
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Samuel Clay, Official Rep

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Hrm, I was able to delete both Basic Instructions and the dupe in Comics with no problem, both on iPhone and iPad.
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Timothy Bennett

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Curious. Not just account, then.

I refreshed my feeds, see it gone, try to delete something else... and spin spin spin.
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Neal Erickson

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Feel free to look at my account as well. My username is nealerickson.

I believe I signed up for a free account through the web app. Ran into this issue while still having a free account. Upgraded to a premium account and continued having this problem on every device I try.

If there is anything you want me to test just let me know.
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odiakkoh

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Also having this issue on my iPhone. Free account, the feed was on the top level. I just waited till I got on my desktop to delete it.
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Neal Erickson

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OK, when run NewsBlur in the simulator it works great, so it doesn't appear to be specific to my account. Samuel, are you running debug builds on your device or installed version from the App Store?

I decided to hook up my iPad and iPhone to Windows 7 running in VMWare so that I could monitor the traffic using Fiddler. For whatever, reason the /reader/delete_feed and /reader/delete_folder requests are never actually executed. These requests never show up in Fiddler.

1) Open application and I see calls to /reader/feeds, /rss_feeds/icon, and so on.
2) Open Freakonomics feed and I get two requests. /reader/feed/249669/?page=1 and /reader/feed/249669/?page=2. Perfect.
3) I click the settings button, select "Delete this site", the "Deleting..." HUD is loaded. But, no new requests..../reader/delete_site is never called.

Bug in ASIHTTPRequest?
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Samuel Clay, Official Rep

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Neal, wonderful diagnosis. Now, I did already know that the request wasn't firing, because I can monitor the server very easily, and if the deletion request makes it to the server it'll work fine. But that code that comes right after the alert confirmation dialog works for most users, so why not the others?
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Neal Erickson

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Thanks, Samuel. Well, I finally had a chance to build and debug to my iPad and of course it works fine. Honestly, I'm at a loss now. I was hoping that it wouldn't work so that I would have something to work with.
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Samuel Clay, Official Rep

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I think I may have a fix and will try to release it tomorrow to review (which means next week for a release).
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harvisonjames

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I am having the same problem in an iPhone 4S running the latest version. Any help would be greatly appreciated.

Mine is in a folder, not top level.

Dan
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harvisonjames

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UPDATE... I installed the beta via the link you provided and all is well. It seems to have fixed the spinning wheel delete problem. It deleted the feed now.

Thank you,
Dan
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Neil

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I have this problem with the current iPad app from the App Store. The feed I'm trying to delete is TechCrunch in case you want to try to duplicate it. (For the record, I like TechCrunch but we have it in one of our other accounts; I was using it in this account to evaluate the training feature).
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mjonline

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I'm having the same issue (endless "Deleting" when trying to delete a site using the iOS app -latest version on iPhone 5). Top-level and lower.
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Samuel Clay, Official Rep

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Download the app I linked to at top. It'll fix it.
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Neil

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Are you waiting for iOS 7 to finalize this version for the App Store? Just curious, especially since I don't know how to install an app that isn't in the App Store.
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Justus T.

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The app can't be installed from the link above. How many years will it take to update the app in the AppStore in order to fix this problem? This bug was reported 9 month ago! Given the very low rating in the AppStore and a lot of negative comments about it, it seems like I am not the only one who is unsatisfied with the performance on ios.