Feed cut off after 100 entries

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  • Problem
  • Updated 6 years ago
One of my feeds typically produces some 150 to 300 entries over the course of the night. I went to bed late last night, so there were only 144 unread entries in the morning. NewsBlur, however, only showed exactly 100, and I couldn't scroll further into the past. Is that a temporary limitation that will be lifted again when it’s migrated?

I can’t lose any of those entries, and I need to be able to see all past read entries as well.

My account name is Ponyfeeder (premium account). Below a screenshot.

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Telofy

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Posted 7 years ago

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Alexey Balmashnov

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Hm, makes me concerned. What happens if one does not read some feed for a while (let say went away from internets for vacation)?
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headsean

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the things you couldn't get to are gone
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Ivan Dimitrov

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So now I found why my starred items are always getting reduced. This limit sucks. Any plans to remove it, or can somebody recommend a reader without such limitation?
What for did I pay actually?
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Samuel Clay, Official Rep

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Feedly has the same 30 day limit.
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Samuel Clay, Official Rep

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As for your starred items, I archived the starred stories from free users who haven't logged in in two months. And I just did it a few days ago. So you are probably the only one who even noticed. I'm happy to unarchive your starred stories (they were just moved to a cold storage). Email me your username.

Although you said you paid, in which case, you're seeing behavior I've never seen before. Let me know and I'd love to work on a solution.
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toupeira

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> Feedly has the same 30 day limit.

But it doesn't have this 100-entry limit, which means some of my feeds have an effective limit of 1 day on NewsBlur. Even worse, Feedly will happily keep old (read) stories while NewsBlur removes them completely.
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Samuel Clay, Official Rep

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That's not correct. NewsBlur will keep old read stories just the same, up to the limit. It's 500 for most feeds, and 100 for single subscriber feeds. I'm upping it for high volume feeds, although considering you just asked for a refund 5 months after paying, I don't think you care.
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toupeira

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Just because I decided to ditch NewsBlur and ask for the refund you offered doesn't mean I can't still give input to this discussion :) But don't worry, I'll definitely lose interest quickly now...

I'm not sure what's incorrect about my comment, Feedly is indeed a lot more reasonable in this regard. With one of my single-subscriber feeds (which gets around 100 posts per day) NewsBlur only goes back a whopping 9 hours with 100 items, while Feedly keeps 4000 items going back 25 days.

And good job revealing that 500-entry limit, seems like another thing that's a bit too restrictive and something you could have upped for Premium subscribers.

You know, most people are pissed off about these limits because a.) they're not mentioned anywhere, b.) low enough to be more noticeable than in Google Reader and other services, c.) still exactly the same even if you buy a Premium subscription.
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Hal Jordan

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There have been so many problems as of late. I understand you are under a heavy load, but the fact of the matter is there are numerous, real problems: the 30 day limit, things not being marked as read, phantom unreads, the 100 post limit, things not sharing properly to blogs, etc. etc. Hoping that this will either get fixed or that those of us who paid will get some compensation for the problems?
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Dénes Péteri

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Also stories disappear after like 3 days. Haven't checked NewsBlur for 4 days and I missed like 10 items (I know, because I use another RSS reader parallel, because of shit like this). I use readers, because I don't want to miss anything.
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Samuel Clay, Official Rep

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I don't think this is related. The limit is 500 for most feeds, less for infrequently updated and some solo subscriber feeds. 4 days and 10 missing stories wouldn't happen.
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Nikolai Prokoschenko

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Samuel, I'm a fan of your work (and premium user, without actually using the product for the reasons outlined in this topic and also because of the sunsetting issue), but you have to stop thinking there are any sensible limits at all. RSS is, however imperfect it might be, a solution to the drinking-from-the-waterhose-information-overflow-problem. It gave you the security that you could go on vacation and not miss a blip. Google Reader became the best RSS Reader by being fast, storing everything and, most importantly, giving full control to the user. By setting limits on usage you are taking away user's control by imposing reading habits and schedule onto them. With Google Reader I could go away on a prolonged vacation, take care of my family, spend days in a hospital, work long shifts and I could be sure that I'd get back to it and will have the opportunity to read or at least skim over everything that I've missed. This is something that NewsBlur simply doesn't do in its current form.

You've outlined a roadmap for the next versions on Twiiter: "offline, tagging, batch organizer, and OAuth". Other people have already implemented offline Android clients for NewsBlur, and neither tagging nor OAuth nor a batch organizer is as important as delivering that warm and fuzzy my-reading-list-is-still-there-when-I-come-back feeling from Google Reader. Kill the limitations and your users will love you. Users don't care about exact unread counts above a certain level, they care about their reading items actually being there.

And yes, I know, it's technically hard, and I'd be happy to wait for it, but on the emotional side even something as crappy as Feedly gets this, so why don't you?
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altendky

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I pay $16/year for 10GB of email... I pay $24/year for how much RSS? Though the main reason I am not actually using NewsBlur is that the craigslist feeds don't work consistently. Not trying to be rude, it's just frustrating with such a nice tool you've made. Who knows, maybe I will just setup a personal server again instead of paying...
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Samuel Clay, Official Rep

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That's the market. If there were more RSS readers (supply), the price would be lower. But because there isn't a market, I'm forced to raise prices to be able to afford to continue running the service. You illustrated supply and demand perfectly.
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altendky

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I wasn't saying that it was worth $24/year or that I would be paying again next year. I only spent the money to encourage you to fill the void in hopes that the result would satisfy me. It doesn't at present. Ah well, it was worth a shot and perhaps it will by the time my year is up.

That said, markets work the other way. More supply forces your price down. Less supply does not force your price up, it merely allows you to raise your price and lose fewer customers. Though that only goes so far.
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altendky

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FYI, Paypal says I paid once. NewsBlur shows two payments (on the same date) and lists my premium account expiration in 2017 (four years? not one or two?).
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Samuel Clay, Official Rep

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If it was possible to run a startup on RSS, then NewsBlur would be free. But it's not and so I need to maintain the prices I have. These restrictions allow me to run NewsBlur for a long time. If I didn't have these restrictions, I'd be spending way more time on infrastructure and no time at all on new features. There are competitors who fulfill different needs.

Besides, very very few users need all 500 stories at once. The majority want a week of unreads (and that's why I doubled it to two weeks) up to a reasonable high number of stories across hundreds of feeds. I can't handle the extreme cases and don't plan to. I am moving to a month of unreads, but for more the reason that I think a month is a nice round number and it becomes easier to figure out if a story can be left unread (Today's August 13th, so any story after July 13th will still be unread). That hasn't launched yet, but will soon. But these limits of the number of stories are perfectly reasonable. If you don't feel that way, email me and I'm happy to offer a refund. I don't want unhappy users. I want to delight everybody who uses NewsBlur.