Feed cut off after 100 entries

  • 25
  • Problem
  • Updated 6 years ago
One of my feeds typically produces some 150 to 300 entries over the course of the night. I went to bed late last night, so there were only 144 unread entries in the morning. NewsBlur, however, only showed exactly 100, and I couldn't scroll further into the past. Is that a temporary limitation that will be lifted again when it’s migrated?

I can’t lose any of those entries, and I need to be able to see all past read entries as well.

My account name is Ponyfeeder (premium account). Below a screenshot.

Photo of Telofy

Telofy

  • 18 Posts
  • 19 Reply Likes

Posted 7 years ago

  • 25
Photo of Alexey Balmashnov

Alexey Balmashnov

  • 37 Posts
  • 1 Reply Like
Hm, makes me concerned. What happens if one does not read some feed for a while (let say went away from internets for vacation)?
Photo of headsean

headsean

  • 9 Posts
  • 7 Reply Likes
the things you couldn't get to are gone
Photo of Ivan Dimitrov

Ivan Dimitrov

  • 2 Posts
  • 2 Reply Likes
So now I found why my starred items are always getting reduced. This limit sucks. Any plans to remove it, or can somebody recommend a reader without such limitation?
What for did I pay actually?
Photo of headsean

headsean

  • 9 Posts
  • 7 Reply Likes
I've been pretty happy with feedly. I've actually stopped using newsblur because of this and the 14(now 30) day limit on read states.
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
Feedly has the same 30 day limit.
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
As for your starred items, I archived the starred stories from free users who haven't logged in in two months. And I just did it a few days ago. So you are probably the only one who even noticed. I'm happy to unarchive your starred stories (they were just moved to a cold storage). Email me your username.

Although you said you paid, in which case, you're seeing behavior I've never seen before. Let me know and I'd love to work on a solution.
Photo of toupeira

toupeira

  • 36 Posts
  • 3 Reply Likes
> Feedly has the same 30 day limit.

But it doesn't have this 100-entry limit, which means some of my feeds have an effective limit of 1 day on NewsBlur. Even worse, Feedly will happily keep old (read) stories while NewsBlur removes them completely.
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
That's not correct. NewsBlur will keep old read stories just the same, up to the limit. It's 500 for most feeds, and 100 for single subscriber feeds. I'm upping it for high volume feeds, although considering you just asked for a refund 5 months after paying, I don't think you care.
Photo of toupeira

toupeira

  • 36 Posts
  • 3 Reply Likes
Just because I decided to ditch NewsBlur and ask for the refund you offered doesn't mean I can't still give input to this discussion :) But don't worry, I'll definitely lose interest quickly now...

I'm not sure what's incorrect about my comment, Feedly is indeed a lot more reasonable in this regard. With one of my single-subscriber feeds (which gets around 100 posts per day) NewsBlur only goes back a whopping 9 hours with 100 items, while Feedly keeps 4000 items going back 25 days.

And good job revealing that 500-entry limit, seems like another thing that's a bit too restrictive and something you could have upped for Premium subscribers.

You know, most people are pissed off about these limits because a.) they're not mentioned anywhere, b.) low enough to be more noticeable than in Google Reader and other services, c.) still exactly the same even if you buy a Premium subscription.
Photo of Hal Jordan

Hal Jordan

  • 4 Posts
  • 2 Reply Likes
There have been so many problems as of late. I understand you are under a heavy load, but the fact of the matter is there are numerous, real problems: the 30 day limit, things not being marked as read, phantom unreads, the 100 post limit, things not sharing properly to blogs, etc. etc. Hoping that this will either get fixed or that those of us who paid will get some compensation for the problems?
Photo of Dénes Péteri

Dénes Péteri

  • 1 Post
  • 1 Reply Like
Also stories disappear after like 3 days. Haven't checked NewsBlur for 4 days and I missed like 10 items (I know, because I use another RSS reader parallel, because of shit like this). I use readers, because I don't want to miss anything.
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
I don't think this is related. The limit is 500 for most feeds, less for infrequently updated and some solo subscriber feeds. 4 days and 10 missing stories wouldn't happen.
Photo of Nikolai Prokoschenko

Nikolai Prokoschenko

  • 7 Posts
  • 3 Reply Likes
Samuel, I'm a fan of your work (and premium user, without actually using the product for the reasons outlined in this topic and also because of the sunsetting issue), but you have to stop thinking there are any sensible limits at all. RSS is, however imperfect it might be, a solution to the drinking-from-the-waterhose-information-overflow-problem. It gave you the security that you could go on vacation and not miss a blip. Google Reader became the best RSS Reader by being fast, storing everything and, most importantly, giving full control to the user. By setting limits on usage you are taking away user's control by imposing reading habits and schedule onto them. With Google Reader I could go away on a prolonged vacation, take care of my family, spend days in a hospital, work long shifts and I could be sure that I'd get back to it and will have the opportunity to read or at least skim over everything that I've missed. This is something that NewsBlur simply doesn't do in its current form.

You've outlined a roadmap for the next versions on Twiiter: "offline, tagging, batch organizer, and OAuth". Other people have already implemented offline Android clients for NewsBlur, and neither tagging nor OAuth nor a batch organizer is as important as delivering that warm and fuzzy my-reading-list-is-still-there-when-I-come-back feeling from Google Reader. Kill the limitations and your users will love you. Users don't care about exact unread counts above a certain level, they care about their reading items actually being there.

And yes, I know, it's technically hard, and I'd be happy to wait for it, but on the emotional side even something as crappy as Feedly gets this, so why don't you?
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
My users already love the service. If this limit is an issue, then use a service that doesn't have them. And I'm happy to provide refunds to users who are not satisfied with NewsBlur. NewsBlur is not an archive, it's an RSS reader. That means old stories are removed. Your example of Feedly isn't particular a strong case, as they are VC backed and may run out of fuel some day. I intend to keep NewsBlur around for a long time, and these limits are the only way to keep sane.

Don't forget that NewsBlur is not a startup. It would be naive to think NewsBlur is anything like a startup. The RSS market is contracting and there is no growth here. I am not trying to attract every user who wants to read RSS. I want the power users who want filtering. I want the sharers who want to share stories. But that means on low volume feeds, I have to trim them. If you don't agree with that, then there are many other readers out there that don't have those limits (and with the requisite hit in speed that such a massive archive entails).
Photo of headsean

headsean

  • 9 Posts
  • 7 Reply Likes
Where do I email for a refund?
Photo of Nikolai Prokoschenko

Nikolai Prokoschenko

  • 7 Posts
  • 3 Reply Likes
Samuel, I'm not one of refund-seekers. I'm really rooting for NewsBlur to become my Google Reader replacement, I want NewsBlur to succeed as a product, but I also want to understand your reasoning for certain design decisions.

I'm confused by your definition of a power user. You want "power users who want filtering" -- alright, but you also want to trim high-volume feeds. But for a hundred unread items, I don't need filtering, skimming would be enough, I can read those in about five minutes. If anything, I'd need filtering on hundreds and thousands of unread items, which I don't get to see because the feed has been trimmed.

I consider myself an RSS power user. I've got more than 200 sources right now, many of them somewhere between low-volume and stone-dead, others highly active (tech news, HN etc). One of the high-volume ones is a personal Twitter feed, which I generate from my timeline using the Twitter API on my own server (because I don't want to be checking the timeline every five minutes). It easily produces a hundred or more items a day. Sometimes, unreads in this feed accumulate to thousands when I'm busy or not in the mood to look at Twitter. I'd be more than happy to filter those and mark "unimportant" ones unread, but for this to work, I need all of them to actually be in the list. How is that not a power-user use-case?
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
NewsBlur doesn't cover all use cases. There are tens of thousands of users who don't need that feature and I'm happy to provide a great reader for them. If that's what you want, then you're better off either running your own hosted version or using a competitor that will archive those stories. But I am not in the market to attract every single power user.
Photo of Nikolai Prokoschenko

Nikolai Prokoschenko

  • 7 Posts
  • 3 Reply Likes
Thank you for defining a line for me. I wish you the best of luck; I will follow NewsBlur's development for a while, but for now, I'll be looking elsewhere.
Photo of altendky

altendky

  • 10 Posts
  • 0 Reply Likes
I pay $16/year for 10GB of email... I pay $24/year for how much RSS? Though the main reason I am not actually using NewsBlur is that the craigslist feeds don't work consistently. Not trying to be rude, it's just frustrating with such a nice tool you've made. Who knows, maybe I will just setup a personal server again instead of paying...
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
That's the market. If there were more RSS readers (supply), the price would be lower. But because there isn't a market, I'm forced to raise prices to be able to afford to continue running the service. You illustrated supply and demand perfectly.
Photo of altendky

altendky

  • 10 Posts
  • 0 Reply Likes
I wasn't saying that it was worth $24/year or that I would be paying again next year. I only spent the money to encourage you to fill the void in hopes that the result would satisfy me. It doesn't at present. Ah well, it was worth a shot and perhaps it will by the time my year is up.

That said, markets work the other way. More supply forces your price down. Less supply does not force your price up, it merely allows you to raise your price and lose fewer customers. Though that only goes so far.
Photo of altendky

altendky

  • 10 Posts
  • 0 Reply Likes
FYI, Paypal says I paid once. NewsBlur shows two payments (on the same date) and lists my premium account expiration in 2017 (four years? not one or two?).
Photo of Samuel Clay

Samuel Clay, Official Rep

  • 6514 Posts
  • 1474 Reply Likes
If it was possible to run a startup on RSS, then NewsBlur would be free. But it's not and so I need to maintain the prices I have. These restrictions allow me to run NewsBlur for a long time. If I didn't have these restrictions, I'd be spending way more time on infrastructure and no time at all on new features. There are competitors who fulfill different needs.

Besides, very very few users need all 500 stories at once. The majority want a week of unreads (and that's why I doubled it to two weeks) up to a reasonable high number of stories across hundreds of feeds. I can't handle the extreme cases and don't plan to. I am moving to a month of unreads, but for more the reason that I think a month is a nice round number and it becomes easier to figure out if a story can be left unread (Today's August 13th, so any story after July 13th will still be unread). That hasn't launched yet, but will soon. But these limits of the number of stories are perfectly reasonable. If you don't feel that way, email me and I'm happy to offer a refund. I don't want unhappy users. I want to delight everybody who uses NewsBlur.