None of my Feed are updating

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  • Problem
  • Updated 5 years ago
Noticed this a couple of hours ago on my Nexus 7 tablet & now on my desktop, none of my feeds have updated now in over 2 hours. Considering the number of feeds I have it's usually always have 10+ stories in it and I'm only showing 8 which are unread from a Followshoes which I have not marked as read.
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BilliamJ

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Posted 5 years ago

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Jean-Luc Richter

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Same here, how to make Newsblur update my feeds again ?
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Rod Nayfield

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Sam is on his way to fix this - hang tight and it will all be fine. Just a bad timing of a small technical issue really...
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Val Valerian

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Workaround For Current Problems Aug 21+

Select website from list
Click Insta-Fetch, let run 20 sec
Refresh Newsblur (reload) to clear 'fetching' and stabilize
Select website feed and view stories

Sam will be back around Sept 3 ....
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Alvin Ashcraft

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This would be a viable solution for me if you could Instafetch at the folder level.

But this is a decent work-around for those who only need to read a few feeds. Thx!
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Dval

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Thanks much for the info. I'm not sure its getting 100% of the items that should be in the feed but it certainly is putting in new items at the very least.
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geoffwood

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It doesn't matter how many times you post this, at best it's a clunky work around. How does anyone using a mobile device trigger any updates?
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Stuart Falk

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First, since Sam has always been great in responding to and resolving technical issues, and knowing that there are few places in the world today when on vacation, one can not connect online, I hope Samuel has not gotten ill or otherwise indisposed due to a personal problem. If so, my thoughts are with him.

That said, it is also unlike Sam not to have arranged for a friend to cover for him while on vacation, so am somewhat anxious about what his lack of response means to his commitment to the future of Newsblur.

I think, therefore, and it might be prudent to adjust one's account and cancel the automatic renewal setting. That way one can renew if desired at the end of the contract year, but won't face an automatic renewal if Newsblur ceases to operate and Sam moves on to bigger and better things.
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geoffwood

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Seems like a very prudent suggestion. I have cancelled my renewal and will spend the next two weeks evaluating alternatives. Inoreader is looking pretty good at this point, but we'll see, it looks like there will be plenty of time to decide.

In terms of understanding Sams commitment to the service and the customer base, this speaks volumes.
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Andrew Burgess

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Here's a slightly more automated work around that worked for me

1) Open DevTools for your browser (generally F12 or Ctrl+Shift+i or Tools -> Developer Tools)
2) Paste the following into the Console
var fn = function (i) { if (i >= $('.feed[data-id]').length) return; $('.feed[data-id]:eq(' + i + ')').click(); setTimeout(function () { fn(i + 1); }, 1000) }
and press enter
3) Type fn(0) and press enter
4) Wait

That script goes through each feed and clicks it, which should at least automate the process of clicking into the feeds and refetching the stories. Don't know if the feeds will auto update after that, but it's faster than manually
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Andrew Burgess

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When it's finished, you should refresh the page also since it may not fully update the counts and what not
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Matt8

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This (plus a refresh) is awesome, thanks for doing this. I had exported my feeds and imported into Feedly (which I already cannot stand) but going through and marking all these feeds read after the certain point was cumbersome.

I can manage to do this once a day or so to avoid missing things.

I wonder if there is an easy way to make this into a bookmarklet or two.
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Andrew Burgess

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Hmm, won't let me post the link (probably since it contains a javascript protocol reference)

Go here: http://jsfiddle.net/u4b39nyu/ and then drag the "Update NewsBlur" link to your bookmark bar
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James DiGioia

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This is brilliant! Takes a little while, but totally worth it so I don't have to switch to something else in the meantime.
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Dian

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Mr. Burgess, your script + refresh worked for me too! Thank you very much!!!
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Andrew Burgess

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You might be able to speed it up a bit by tweaking the timeout (changing the 1000 value to something smaller). I set it at that (1 second) to make sure the feed fully fetches before moving on
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Robert

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I don't recommend decreasing the timeout; if this becomes highly used lower timeouts may overwhelm the system from high traffic (the clicks perform AJAX requests, after all) and then people wouldn't be able to use Newsblur at all.
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Dian

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Mr. Burgess, your "Update NewsBlur" link works great! I've added it to my bookmarks bar. Applauding at my desk for you. :)
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Alvin Ashcraft

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Thanks! Works nicely (with 1500 feeds). Unread counts in tree aren't updating yet, but at least the stories are there.
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Bill Waldron

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Very nice work.
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geoffwood

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I really appreciate your work on this. It works for some but not all of my feeds. For some feeds it seems only an "Insta fetch" seems to trigger an update and that doesn't seem to bring in them all.
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Andrew Burgess

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I think the auto updating job is borked on the server side. Try the update in https://getsatisfaction.com/newsblur/... that I posted a few minutes ago to see if that works for you. It still won't auto update, but it should now be much faster to run, until Sam gets back and can fix things on the server side. (assuming it works, I haven't fully vetted yet)
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Val Valerian

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Personally, I do not think slamming Sam or the service is constructive, because no one can predict an anomaly in a complex system. The issue will only exist for a week or so, and there is a workaround that I posted that does work ... so we just bite the bullet until Sept 3 when he returns. He is aware of the problem, from what I understand, but does not have the access where he is to resolve the problem ... and that's ok, because it's the best service on the internet ... again ... this is a technical anomaly caused by some transient instability ...
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Alan Roberts

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I have migrated to Inoreader a long time ago and I can't be happier. Thet have all the power-user stuff. I still use Newsblur for some side stuff and because I still have subscription account and that's why I'm here, but I'm happy that my primary reader is Ino.
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Bill Waldron

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Yeah, I have a paid Inoreader account as well, though I have been using NewsBlur as my main reader. They both do some things extremely well that the other doesn't.

I've moved to Inoreader at least until the Newsblur issues have been sorted out.
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Alan Roberts

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They both has strong and weak parts. Some of the Inoreader features are not as polished, like the creation of rules, but they work pretty damn good. Also it's a lot faster at updating feeds (I have tested them side-by-side last year and it was quite noticeable) and their support responds within minutes. On the other hand I really like the NewsBlur "training" system... oh well there's no complete happiness. I hope Sam is well, but I don't think I will continue my Premium subscription here.
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Stuart Falk

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How would you compare Inoreader with Digg?
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Alan Roberts

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Simply put Digg (as well as Feedly) looks like a children's toy compared to Inoreader.
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Sean Murphy

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Possible workaround posted here. https://getsatisfaction.com/newsblur/...

Basically, mark all feeds as read X days ago, it forces the feeds to cycle. Not sure if it's 100%, but it's something.
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michael johnson

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Hey, maybe something has happened to him. I'm sure he will come around.
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Val Valerian

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Sam is on vacation, offline, until Sept 3rd ..

Workaround For Current Problems Aug 21+

Select website from list
Click Insta-Fetch, let run 20 sec
Refresh Newsblur (reload) to clear 'fetching' and stabilize
Select website feed and view stories
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robynnc

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https://getsatisfaction.com/newsblur/...

Click on Home icon at top of screen. Click on star at bottom of screen that brings up "Manage Newsblur" menu. Select "Mark Everything as Read." Chose how many days back to mark as read, I have only testing this with marking all items more than one day old as read. Feeds *should* update, then click on All Site Stories at top of screen.

This is working for me for now...
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Erin Flachsbart

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This worked great for me.

I have to say, I am ASTONISHED at the number of people who are cancelling their subscriptions. If you depend on NewsBlur for your job, AND you can't make any of the listed workarounds work, then I could see being justifiably upset. But (I imagine) Sam's vacation is already being ruined by his being worried about a situation not of his making. It is clear to me that Sam cares very much about NewsBlur and his customer base. There is no need to punish him.
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jason

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While we don't know anything for sure, the current operating theory is that he is blissfully unaware of any problem
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Dval

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Hope that vacation is going well because he is going to freak when he finally gets wind of this
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jason

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Additionally, as far as all the workarounds go...from my very limited understanding, if for example, you have a feed with 1000 subscribers, if one person instafetches/does some kind of workaround, the other 999 people will think everything is fine. Additionally/expanding upon that, there are people using the api or something to refresh many/all feeds...so this is awesome and it will appear to be working for many, most, or maybe all people, but it doesn't actually mean the core issue that started all this has actually been resolved.
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Robert

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If you use NewsBlur for your job, you likely rely on the auto-updating feature, and the workarounds just mean you spend a lot of time *hoping* that it works (and that NewsBlur doesn't break further.) So the workarounds don't make everything better.

And, even not for jobs, a lot of people use RSS readers like Newsblur because they update the way they do and people don't have to fiddle every time they want to check a feed. While I don't plan on moving elsewhere, I can completely understand anyone who wishes to do so. If they feel that the current business no longer suits their needs o wants, they have every right to seek out one that does. After all, that's why many moved to Newsblur in the first place (I went to Netvibes after Google Reader died, but Netvibes changed their layout for the worst and refused to acknowledge user complaints about it so I left.)
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geoffwood

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Erin - If I cancel, or ask for a refund, it's not about "punishing" Sam. It's about the fact that I paid for a service and it's not available. Shit happens, I get that, but you don't walk away from your customers for two weeks with ZERO backup.

Thanks to this outage I've found 4 alternates and they are all working and apparently I've got two weeks to pick which reader I use going forward.
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etwilson

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I don't really care who Sam is or what his intentions were in leaving Newsblur to die while he went to the Beach. That's just not how you run a business and not how you treat paying customers if you intend to keep them customers. I've switched over to Inoreader for the time being and if Newsblur doesn't come back in a day or two, I'm cancelling my service.
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morris.massel

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Go to http://newsblur.com, download backup of your feeds, then re-import. Works for me now. HT @scottIvers
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geoffwood

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I tried that and got a one time update on most of the imported feeds. There were no ongoing updates, so I was back where I started. If you're seeing ongoing updates without clicking each feed, let me know and I'll try again
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cahwyguy

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Although I'll try the update approach mentioned here, I just exported my feeds and will switch over to netvibes until Samuel gets this fixed (or until I get too annoyed with netvibes)
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Dval

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I just caught wind of this post. If that OOR is legit then we really are looking at a Sept 3rd or later fix.

https://getsatisfaction.com/newsblur/...
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Matt8

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Read a few posts down...Samuel is driving home now and is aware. My guess is everything will be back to normal later tonight.
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ericdano

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Yeah, this is crap. If you have a business, which this is, you can't just "disappear" for two weeks.

Bad form Samuel Clay. You are losing customers. You should have at least maybe one or two people who could trouble shoot some of this stuff. Or at least check you email.
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ravenel

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From his twitter 12 mins ago:

"Just came back from my first backpacking experience and I hear the site is down. In three hours away from home. Driving quickly."

Those complaining need to take a chill pill. The man is entitled to a bit of time off. It sucks that, just as Murphy's Law tells us, as soon as he does, the site goes down, but things happen. If you're running a business or using the site in some some sort of critical manner, well, this is why you pony up for a fully supported (and expensive, and usually less well-featured) application rather than one run by one guy as a lifestyle business. If you're not, 24 hours without being able to obsessively check your RSS feeds won't kill you.

I'm sure he's also not thrilled that just as he finally took some time off, the site went down.
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Dval

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I knew he wouldn't leave is baby without any attention for two whole weeks.
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ericdano

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"The man is entitled to a bit of time off"

True, but when it is a "business", i.e. he is making money off of this, and it goes down, and he is MIA....that is bullshit. Lifestyle or not. It's a business.

He should at least have ONE other person who could admin the site.
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Robert

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I don't think it's unwarranted to expect an established site with a subscription model to have some contingency plan, even if that plan is just "my mom/friend/landlord checks the getsatisfaction site two or three times a day for a new thread of outraged people and calls me if one is spotted, while posting a comment that they have at least left a message and when they expect to hear back".

Having someone who can step in for him would be better, of course, because that means he doesn't have to leave his vacation half way through (poor guy.)
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Robert

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More importantly is that the site itself doesn't seem to have a way to check if something like this is broken (or the work done by the host was enough to knock that offline, too); if the site was able to display a message like "We seem to be having some technical issues right now, we'll get back to you if it's a long problem" at the top it would offer *some* solace.
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cahwyguy

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I've been getting messages on this thread all day... and it reminds me of Livejournal. I'm sure some of you remember LJ; some of us are even still on LJ. LJ would go down for a few hours, perhaps a day, and everyone would start screaming for a refund. If you pay $24 a year, then each day is around 6-7c. Perhaps a reality check is required:

If you are running a business that depends on Newsblur -- you have placed your business in the hands of a single individual because you only want to pay $24 a year or less. If this is critical to your business, where is your contingency plan. Every service has outages; you plan for them or you roll with the punches. That's what contingency planning is.

For everyone complaining about Samuel being the only person on running the business: After expenses and taxes, he's probably not taking home all that much. Probably not enough to have a second employee. Want a more reliable business -- get more people to subscribe to Newsblur. Provide Samuel enough income so he can have that 2nd employee.

I can't recall, in the time I've switched over to Newsblur from Google Reader, when Samuel has taken a vacation. Perhaps he thought the site was stable enough. We'll see what contingency plan changes he makes.

In general, though.... chill. We can all armchair quarterback, but none of us know what really happened. There are enough alternatives out there that you can use an alternative until things are fixed... or heaven forfend... do real work :-) [I know I got more work done today!]

... which is good, because I'm going on vacation.
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John Foster

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touché my friend, touché
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Kid Ordinn

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Vacation or no vacation, newsblur is out. In with NetNewsWire my old favorite.
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PK

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Glad to hear Samuel is well and will be working to get this back up soon.



Samuel, haven't you seen the movie "127 Hours"? The one about the guy who went hiking without telling anybody and ended up having to cut his own arm off? I'm happy you're not stuck between a rock and... uh... a rock like him. Leave a note next time; we worry! :-)
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etwilson

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So, any ETA on when this gets fixed? I'm still only seeing a few of my feeds, most of them haven't been updated since yesterday.
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mikolajek

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I'd say it's half-fixed at the moment.

Only a couple of feeds have been completely updated. Many feeds have been actually partly updated as some of them present only a couple of stories, not all unread. On the other hand many feeds have not been updated but it's possible to insta-fetch stories for them. Unfortunately insta-fetch in many cases produces "Oh no! There was an error" message and stops working.

I guess it wouldn't be a problem up to manually check 30-50 feeds but if you have more than that it's impossible to verify all of them manually, or use solutions posted here (as deleting and re-adding feeds).

I do hope it's the matter of service overload - it must catch up the downtime and probably it takes longer than usual to get the full update of your account.
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Matt8

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Doesn't seem completely fixed for me either. This morning a fair amount of feeds have no unread until I insta-fetch.

I'm sure Samuel will take care of this promptly. In my time with NewsBlur, service interruptions have been far and few. His blog post with his normal plans and vacation/hit-by-a-bus contingency dispels much of what people are concerned about. I am confident he will learn from this experience today and prepare so it won't happen again.
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smoke11

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Love newsblurr. It does a great job. Outages happen. OPML list backed-up with no problems. Figures this would happen when someone wants to get away from their PC a little bit. Heart goes out to admin.
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Ivan Mazur

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Does anyone have all their feeds back to normal yet? It looks like a majority of my feeds are working now but not all
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Samuel Clay, Official Rep

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Feeds should all be returning to normal within the next 60 minutes. There were hundreds of thousands of them still not fetching properly. The issue was that they fell through into a safety net, and the safety net is only drained after 24 hours. So this would've resolved itself, but I went ahead and forced the safety net to drain. There's an enormous backlog, but the feed fetchers can process a backlog of this size in under an hour.

If you find your feeds are still not fetching, I suggest starting a new thread, as it isn't related to this original issue.
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Sean Murphy

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Thanks Samuel. Glad things are resolving.
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mikolajek

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Great news! And confirming my suspicion listed above... :)
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Dval

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Thanks for getting things fixed up Samuel. Sorry your vacation time got interrupted.