None of my Feed are updating

  • 223
  • Problem
  • Updated 6 years ago
Noticed this a couple of hours ago on my Nexus 7 tablet & now on my desktop, none of my feeds have updated now in over 2 hours. Considering the number of feeds I have it's usually always have 10+ stories in it and I'm only showing 8 which are unread from a Followshoes which I have not marked as read.
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BilliamJ

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Posted 6 years ago

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Tazio

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I think I forgot how to use the internet without using RSS. Help us, Samuel. You're our only hope!
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Christopher Scalzo

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Wow people, yes we pay for this a whole $12 a year; and I have been using newsblur since the start. That is years of use everyday, and yet this is the first time I can remember that it has been down like this. Samuel is on top of it most days, but he is only one man working on this awesome project, that he does b/c he loves it. Give the guy a break.
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Stuart Coleman

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I don't think anyone's mad that this happened, I think most people are frustrated that this happened and there's apparently no one here who can fix it for the next two weeks.
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Rob W

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looks like he is on vacation until sept 3rd so this may not get fixed right away :-(
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Farrel Buchinsky

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Yes, we all unknowingly got addicted to Newsblur. And now when we go in for a shot of dopamine, nothing happens. Oh the terror! Maybe Samuel should do what other people do when they realize their customers are addicts: they charge them more. Or maybe we should transcend our frustration and get a life, or at least one free of addiction.
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Val Valerian

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Workaround For Current Problems Aug 21+

Select website from list
Click Insta-Fetch, let run 20 sec
Refresh Newsblur (reload) to clear 'fetching' and stabilize
Select website feed and view stories
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geoffwood

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It works, not well, doesn't get all threads, but it kinda works sometimes. I tried dumping all my feeds and then re-importing the opml file. That got me a "one-time" update, but feeds are still not updating the way they should. Also appears we have zero workarounds for mobile access.
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Dval

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Samuel mentioned in another issue I follow that he was going on vacation. That might explain why we haven't heard from him. Normally he is all over these issues.

edit:
Here is the issue with him posing that he would be on vacation. That is all I know though.

https://getsatisfaction.com/newsblur/...
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etwilson

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So if this is two weeks of downtime while he's at the beach, I'm going to have to find a new service.
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Dval

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I'd say its more likely hes just in transit somewhere or on an excursion. It wouldn't be like him to go two weeks without checking in.
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jason

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Going on vacation is cool and all, but either not being able to check in to put out any fires, or leaving someone else in charge would be pretty irresponsible
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Austin Schaefer

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More than 24 hours of downtime w/o messaging is the point where I start actively considering alternatives.
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Val Valerian

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Workaround For Current Problems Aug 21+

Select website from list
Click Insta-Fetch, let run 20 sec
Refresh Newsblur (reload) to clear 'fetching' and stabilize
Select website feed and view stories
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Austin Schaefer

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Yep, totally down for me too. No new stories on iOS or browser for over 12 hours.

Might be a good time for people to download a backup of their feed list (Gear > Account > Download OPML) just in case.
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Dval

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I sent him a message to his personal Twitter account as well just in case. I'm sure as soon as he has access he will get things fixed up.
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Andrew Burgess

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How am I going to get through my workday without all my feeds to distract me?!
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Scott Frazer

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Whatever happens, don't do any actual work :-)
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j.ossevoort

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Pherhaps you can donate some of the money you're saving by being more productive ;-)
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Andrew Burgess

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Productivity soaring... unsustainable... send help
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Val Valerian

  • 59 Posts
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Workaround For Current Problems Aug 21+

Select website from list
Click Insta-Fetch, let run 20 sec
Refresh Newsblur (reload) to clear 'fetching' and stabilize
Select website feed and view stories
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Andrew Burgess

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Here's a slightly more automated work around that worked for me

1) Open DevTools for your browser (generally F12 or Ctrl+Shift+i or Tools -> Developer Tools)
2) Paste the following into the Console
var fn = function (i) { if (i >= $('.feed[data-id]').length) return; $('.feed[data-id]:eq(' + i + ')').click(); setTimeout(function () { fn(i + 1); }, 1000) }
and press enter
3) Type fn(0) and press enter
4) Wait

That script goes through each feed and clicks it, which should at least automate the process of clicking into the feeds and refetching the stories. Don't know if the feeds will auto update after that, but it's faster than manually
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Dian

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Mr. Burgess, your "Update NewsBlur" link works great! I've added it to my bookmarks bar. Applauding at my desk for you. :)
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Alvin Ashcraft

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Thanks! Works nicely (with 1500 feeds). Unread counts in tree aren't updating yet, but at least the stories are there.
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Bill Waldron

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Very nice work.
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geoffwood

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I really appreciate your work on this. It works for some but not all of my feeds. For some feeds it seems only an "Insta fetch" seems to trigger an update and that doesn't seem to bring in them all.
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Andrew Burgess

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I think the auto updating job is borked on the server side. Try the update in https://getsatisfaction.com/newsblur/... that I posted a few minutes ago to see if that works for you. It still won't auto update, but it should now be much faster to run, until Sam gets back and can fix things on the server side. (assuming it works, I haven't fully vetted yet)
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ravenel

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From his twitter 12 mins ago:

"Just came back from my first backpacking experience and I hear the site is down. In three hours away from home. Driving quickly."

Those complaining need to take a chill pill. The man is entitled to a bit of time off. It sucks that, just as Murphy's Law tells us, as soon as he does, the site goes down, but things happen. If you're running a business or using the site in some some sort of critical manner, well, this is why you pony up for a fully supported (and expensive, and usually less well-featured) application rather than one run by one guy as a lifestyle business. If you're not, 24 hours without being able to obsessively check your RSS feeds won't kill you.

I'm sure he's also not thrilled that just as he finally took some time off, the site went down.
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Dval

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I knew he wouldn't leave is baby without any attention for two whole weeks.
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ericdano

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"The man is entitled to a bit of time off"

True, but when it is a "business", i.e. he is making money off of this, and it goes down, and he is MIA....that is bullshit. Lifestyle or not. It's a business.

He should at least have ONE other person who could admin the site.
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Robert

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I don't think it's unwarranted to expect an established site with a subscription model to have some contingency plan, even if that plan is just "my mom/friend/landlord checks the getsatisfaction site two or three times a day for a new thread of outraged people and calls me if one is spotted, while posting a comment that they have at least left a message and when they expect to hear back".

Having someone who can step in for him would be better, of course, because that means he doesn't have to leave his vacation half way through (poor guy.)
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Robert

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More importantly is that the site itself doesn't seem to have a way to check if something like this is broken (or the work done by the host was enough to knock that offline, too); if the site was able to display a message like "We seem to be having some technical issues right now, we'll get back to you if it's a long problem" at the top it would offer *some* solace.
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cahwyguy

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I've been getting messages on this thread all day... and it reminds me of Livejournal. I'm sure some of you remember LJ; some of us are even still on LJ. LJ would go down for a few hours, perhaps a day, and everyone would start screaming for a refund. If you pay $24 a year, then each day is around 6-7c. Perhaps a reality check is required:

If you are running a business that depends on Newsblur -- you have placed your business in the hands of a single individual because you only want to pay $24 a year or less. If this is critical to your business, where is your contingency plan. Every service has outages; you plan for them or you roll with the punches. That's what contingency planning is.

For everyone complaining about Samuel being the only person on running the business: After expenses and taxes, he's probably not taking home all that much. Probably not enough to have a second employee. Want a more reliable business -- get more people to subscribe to Newsblur. Provide Samuel enough income so he can have that 2nd employee.

I can't recall, in the time I've switched over to Newsblur from Google Reader, when Samuel has taken a vacation. Perhaps he thought the site was stable enough. We'll see what contingency plan changes he makes.

In general, though.... chill. We can all armchair quarterback, but none of us know what really happened. There are enough alternatives out there that you can use an alternative until things are fixed... or heaven forfend... do real work :-) [I know I got more work done today!]

... which is good, because I'm going on vacation.
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John Foster

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touché my friend, touché
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Samuel Clay, Official Rep

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Feeds should all be returning to normal within the next 60 minutes. There were hundreds of thousands of them still not fetching properly. The issue was that they fell through into a safety net, and the safety net is only drained after 24 hours. So this would've resolved itself, but I went ahead and forced the safety net to drain. There's an enormous backlog, but the feed fetchers can process a backlog of this size in under an hour.

If you find your feeds are still not fetching, I suggest starting a new thread, as it isn't related to this original issue.
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Sean Murphy

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Thanks Samuel. Glad things are resolving.
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mikolajek

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Great news! And confirming my suspicion listed above... :)
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Dval

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Thanks for getting things fixed up Samuel. Sorry your vacation time got interrupted.