Sam will be offline until September 3rd

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  • Problem
  • Updated 5 years ago
Hey, everyone, I sent an email to Sam alerting him about the problems we've all been facing. Here's his out-of-office message, verbatim:

"Thank you for your email! I'm taking my only offline vacation of the year and it's right at the end of the summer. I'm out of town with no access to the Internet until September 3rd. I'll try to get back to you as soon as I can. Thanks for your patience.

Sam"
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Stefan Constantinescu

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Posted 5 years ago

  • 9
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jason

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Wow, if he didn't leave somebody else with the keys in case of emergency, this is a colossal screw up
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Hannon

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I use this tool for work. Not sure how I can compensate for its failure and get the rest of my work done. I chose NEWSBLUR because it was a paid service.
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Stuart Coleman

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Yeah, this is pretty frustrating for a paid service. On the plus side, you can actually manually cause feeds to update by clicking them, then refreshing the page. It'll have the right count. If you don't have too many feeds, or if you know certain ones update way more than others, then that isn't *too* cumbersome. But certainly not ideal.
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Kid Ordinn

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For me, it's NewsBlur out and NetNewsWire in. Enough of this BS when you pay for the service. Bye Sam and good luck with your vacation.
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Russell

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$12 a year doesn't buy you a 24/7 SLA.
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Robert

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I totally understand that the dude needs vacation time.

I totally don't understand that he apparently doesn't have a contingency plan for a paid service. :/
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Robert

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Though someone said in another support post that it's his provider doing some infrastructure updates and turning off events; hopefully that means that once they're done everything will go back to normal.
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Bill Waldron

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Yes. Sam definitely deserves a vacation, but he's running a paid service and needs to have some plan in place to cover Murphy's Law kicking in -- which it apparently has.
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Greg Duncan

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:(

Damn. Newblur works perfectly for me. Been trying feedly this morning and I miss newsblur... but my feeds are an important piece of my professional day, so...
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Jeff Matchan

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Well... if I run into him at Burning Man, I'll tell him to get online and fix it asap! ;)

(Totally kidding. While I AM going again this year, I have no idea what Sam looks like.)
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Hampus

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Robert

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Hey, yeah, why isn't Shiloh taking action? Many of us pay for his dog food, dammit!
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Alexis Doukas

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Shiloh , did take action ! Who do you think, peed on the power supply of the server ? :P
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Christopher Wheeler

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I was able to resurrect it by downloading all of my feeds into an XML file, then re-uploading back into Newsblur; it now appears to be working normally. I suspect that when the original problem is fixed that I'll have two of every feed, but it works for the moment.
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CSD

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This worked for me! Thanks for the suggestion!
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Robert

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It does seem to help. I had to delete everything before importing it (otherwise it imported everything weird) but most of the feeds did get updated.

Not all, and there's no telling if they'll go back to auto-updating, but it's something.
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Tiffany Burke

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Where's the option to do this? Do they continue updating? I clicked through all my feeds earlier and that jogged them, but didn't didn't continue updating.
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Robert

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1) Look for the option wheel (cog) in the lower left corner
2) Open it and click on Account
3) Find "Backup Your Sites"
4) Click Download OPML and save the file somewhere you'll remember
5) Exit that box (click outside of it)
6) (Christopher didn't say to do this, but I had to) Delete your existing feeds (easiest to just delete the top folders)
7) Click on the cog again
8) Click on Import or Upload Sites
9) Click "Upload OPML File" and select the file you downloaded
10) Done (click outside the box or keep clicking "Skip this step")

They don't seem to continue updating; you might be able to force an update with the Insta-Fetch Stories option you find by clicking the arrow to the left of each feed (NOT folders!) This seems to be pretty hit-or-miss, and you'll have to click on another feed and back to see any new stories.
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Tiffany Burke

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Thank you very much! I also noticed that when I clicked through all my feeds earlier, they updated but didn't keep doing so, but if I browse using "All Site Stories", the feed of all of my feeds does update, so that's a plus for me at least
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geoffwood

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Well, I wonder what and who will be left when he returns. Leaving for two weeks with apparently zero contingency plan seems reckless and totally inconsiderate of the people that pay to use the service
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Will Reichard

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No one else offers a similar feature set. I'll still be here when it's fixed, even if I have to use something else in the meantime.

Sam runs a pretty amazing one-man show. Maybe we need a volunteer program of some kind to help with situations like these.
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Robert

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Agreed. I find this frustrating, but it's not a critical thing for me and I've had no problem with Newsblur up to this point. I also find it to be feature rich for the price.

If it stays broken until Sept 3rd I might consider switching, but if it's a few days and he details how he'll avoid this problem (the lack of communication/contingency) in the future once he's back from vacation then all is forgiven (hopefully he'll toss in a free month to subscribers for the trouble.)
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A R Henderson

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Seriously? This is a PAID service. Everyone needs a holiday, but a paid service also needs someone on call. Leaving for two weeks with no-one to mind the store is just unprofessional and irresponsible. Much as I love NewsBlur, I'll seriously be rethinking my newsreader options. Totally unacceptable business practice.
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paolo.hutchison

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Meh - it's $12/year - and he gave out lots of free subscriptions in the beginning.

Not the end of the world - and I'll probably make my $12 back many times over with the productivity increase I'll get from not trolling the newsfeeds all day.
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Alan Roberts

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I wrote this in the other thread too. I'm using Newsblur and Inoreader for some time and I'm almost fully migrated to the latter. I'm glad I did more research in the past, because Inoreader turned out not only more robust and packed with features, but a lot more stable too. Just check out this recent review. It says almost everything - http://www.makeuseof.com/tag/inoreade...
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geoffwood

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Of the alternatives I've been trying today, this one really does seem to have the most potential.
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morris.massel

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Go to http://newsblur.com, download backup of your feeds, then re-import. Works for me now. HT @scottIvers
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Matt8

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This is hopefully well known by now, but if not, here is the official update via twitter;

https://twitter.com/NewsBlur/status/5...

"Just came back from backpack camping and I hear things aren’t working. I’m in Big Sur, 3 hours from home, and will fix everything shortly."
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Ike582

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You know it figures the whole damn thing craps out the minute he leaves the grid, it's just absurd fate. He'll get this fixed quickly, I'm sticking with NewsBlur, it's the best RSS reader out there. As a temporary fix, if I scroll through each of my 115 sites on NewsBlur individually can see the new feeds, so I'm not totally crapped out. I like supporting this service, no way I'm bailing out.
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SaulC

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Download and upload worked for me. Thanks Morris! Yup I think this service is great and won't be going anywhere.
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Samuel Clay, Official Rep

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Hey everybody. Still driving home. I actually only planned a 24 hour vacation. The server went down half an hour after I left. I have a longer vacation planned starting Saturday, and for that I have hired a firm to watch the servers.

I'll get everything up and running in about two hours when I make it home. I figured the servers could make it without me for 24 hours, but Murphy's law and all that.

Rest assured that I absolutely have people watching the site at all times. But I figured a slow week and a single day of away time wouldn't hurt anything. Boy was I wrong.
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Father Jacob Maurer

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It would figure that things would go nuts the one day you step away. Thanks for the update.
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Julie

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An outage just makes us all appreciate what a good service Newsblur provides.
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Ike582

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Agreed.
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SaulC

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I have to feel for you Samuel.

As a fellow developer who supports ~50 folks who work more or less standard business hours and I have another 2nd developer who can back me up I am amazed how you do it!

You have created an amazing product far far superior to Google Reader- which I am glad I didn't attempt to build (I was thinking about it during the demise of Google Reader and all the talk of of "hive mined"..).

Good to hear you have another group supporting your actual vacation, which of course you know will now go completely smoothly.
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Russell

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$12/year doesn't buy you a SLA.
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Alexis Doukas

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Agreed. But don't forget. Ones that pay even 1 cent a year for RSS might be RSS junkies. Hold the word Junkies in mind.
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jonreedmobile

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​Samuel just a note - I love your service and I'm in it with you for the long haul.

I am also willing to pay a lot more than what I pay now, you may want to consider opening up a higher paying option for those of us who want to further invest.

I derive incredible business value from your service which this outage has reminded me :)

Thanks for your dedication. ​

- Jon