Saved items missing

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  • Updated 6 years ago
I saved a few NSFW items while at work today and came home to find that they are not in my saved stories. If I open up the Activities, it shows that I saved them. I was using Chrome Portable from a locked down Win7 box at work and noticed them missing when I got home.
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Benjamin Griffith

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Posted 6 years ago

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Benjamin Griffith

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It happened again last night.
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Benjamin Griffith

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OK, now one just disappeared while I'm at work.
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Samuel Clay, Official Rep

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Hmm, what browser/platform are you on? IE or Chrome? And you're getting the "Saved!" confirmation notification?
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Benjamin Griffith

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I'm using a Win7 box at work and Chrome Portable. I don't remember if I got the Saved! confirmation, but I did note that the saved stories count incremented. It only seems to be happening with one feed. Incidentally, the backing site for that feed is blocked at work so I am saving the items to read at home.
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mpduffey

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I have been having this problem as well. Saved stories disappearing with no apparent explanation. I use Firefox on Win7.

Mike
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Samuel Clay, Official Rep

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Yikes, this is a top priority bug. I just need to figure out a pattern, as I'm not getting any error logs and am able to save stories just fine. So this only happens in 1 feed? Can you email me the NewsBlur URL when you open that feed? samuel@newsblur.com
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Benjamin Griffith

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Just sent an email with the URL. Thanks for the attention.
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Josh Sled

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amykhar

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I'm also missing the one story I have saved. I saved it last night on my Android. On the Android, the menu shows one saved story, but fails to load it when I go to the Saved Stories list.

On my Mac, using Chrome, the Saved Stories folder is missing. If I go to the activity history, it shows that I saved the story. Clicking it opens the Saved Stories list, but it is empty.
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Benjamin Griffith

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I haven't seen any update on this problem since last week and it is definitely still occurring. In addition to the URL I sent Samuel last week, I've also seen one lost saved item from https://newsblur.com/site/3141815/pen....
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Mike Myers

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I have also been losing saved items. At first I thought I was crazy, but then I started taking screenshots. I saved 2 items on my iPhone this morning, immediately checked the saved items on my phone - they were both there. I get to work this morning and only 1 of those items is saved. Then I re-check my phone and sure enough 1 of them is gone.

Aside from this I love the service and was about to start paying for a premium membership. But not if I lose saved items.
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Stuart

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Yep, I'm losing saved items too. I save 4-5 items for reading at home, and by the end of the day 1-2 have been lost. A story I saved just this morning is already gone. I'm using Chrome on Windows 7.
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Julien Van Malderen

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Same here : all the saved items from today are gone
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Samuel Clay, Official Rep

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Is this one specific feed? When you say all of them are gone, how long did it take for them to vanish? Did you notice immediately?
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Mike Myers

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Mine was a Lifehacker story. Saved about 7am and it had disappeared by 8am.
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Benjamin Griffith

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I've had it happen to a couple different feeds. Penny Arcade and Lamebook.
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Benjamin Griffith

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XKCD too. After I save an item I note the new number of saved items so that when it goes down later without my help I can check the Activies and re-save it.
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Samuel Clay, Official Rep

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Can you confirm that the story was in Saved Stories and then disappeared? Or are you going only by the number?
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Benjamin Griffith

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I know I get the Saved notification and the number increments, but I don't check the list every time. I will until we get this resolved.
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amykhar

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I can confirm that the one story I saved yesterday - which was the only story in the saved stories was there and went missing. It now no longer shows up in the android app either.
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Mike Myers

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I can confirm that mine was in Saved Stories and then disappeared.
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Samuel Clay, Official Rep

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I'm hoping that you never discover a story saved by actually seeing it in your saved stories and then having it disappear. More likely is that it was never saved successfully, even though the UI optimistically claimed it did.

The problem is that a) saving stories works fine for me and most users (tens of thousands of stories are saved everyday), and b) the UI does handle broken saved stories and should show you an error (although it's possible this broke, which is what I'm hoping for).
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Tony Irvine

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I am also seeing saved stories disappear. And I am 99% sure that I saw it in saved stories first. Here are the details of this particular example:

It was a BoingBoing story with a video(chain of beads leaping out of a glass beaker in slow motion) that I wanted to watch at home so I saved it.

Becuase I have been losing stories and am paranoid I checked the saved feed and it was there. I then also checked the saved feed on the Android app and it was synced there as well.

A few days later a friend posted that video to Facebook and I suddenly remembered that I had saved it but it is not there now...

User name Zetetic and you are very welcome to poke around to see if you can track it down.
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Tony Irvine

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And I just checked my activities feed and I can see all the saves there but they are not in the saved feed. I have lost lots of saves.
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Josh Sled

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I'm not sure it's related, but I see inconsistency between the Saved Items count and the count of returned items. In the attached, for instance: 21 vs. 13.
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Neal Sheeran

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Yes, this is happening to me. Using Safari v6 on Mac and both iOS devices (iPhone and iPad).

1. Save an article using any platform. That platform's "Saved Stories" count increments.
2. Do a sync on other two platforms. Both increment and all three show the correct amount of Saved Stories.
3. Come back later (4-12 hours), open one platform, and the last Saved Story (or multiple) disappears. Check the other devices...gone as well.

This has happened at least four times. The last was about 5 min ago. All Saved Stories appear in my activity feed.
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Max Audet

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I also "lost" a saved item (from Official iOS App).
Weird thing is that I still see this save in my "Activities" list but it's not in my list.