Saved items missing

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  • Updated 6 years ago
I saved a few NSFW items while at work today and came home to find that they are not in my saved stories. If I open up the Activities, it shows that I saved them. I was using Chrome Portable from a locked down Win7 box at work and noticed them missing when I got home.
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Benjamin Griffith

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Posted 6 years ago

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Stuart

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Since Samuel suggested that the saved stories perhaps never really saved (but instead just reported that they had saved), I have been checking my Saved Stories section every time I add something to it. Today I can report that a story that successfully saved has in fact disappeared. Earlier today I saved two stories, including an XKCD comic. I checked Saved Stories to ensure they were there. They were. Just a few minutes ago (several hours later) I realized that the count was off, so I checked the Saved Stories, and the XKCD comic was gone.

Once or twice before I thought a story I'd seen in Saved Stories had disappeared, but this is the first time I am absolutely sure.

I am using Chrome on Windows 7 - both fully updated. During the incidents described above I used only this machine to access NewsBlur.
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Benjamin Griffith

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I can confirm Stuart's results. I saved an article from FiveThirtyEight this afternoon on Chrome Portable on Win7. As I said I would I verified that Story Saved appeared, the count increased, and the story was in the Saved Stories.

Just now I went to check and the count was down and the story was missing.
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Samuel Clay, Official Rep

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Stuart and Benjamin, what are your username?
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Benjamin Griffith

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BenjaminGriffith
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Stuart

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stuartrue
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Neal Sheeran

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nbsheeran
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Neal Sheeran

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I lost another saved story today. My username is in the reply above. I just started the following test (10:15pm, AZ time).

- Saved a story using the web app. The story indicated saved and counter increased.
- Went to iPhone app: refreshed and web app saved story is there. Now I saved a story from a separate feed. Saved correctly, and checked the web app - updated as well.
- Went to the iPad app and did the same thing: it shows the two saved stories from above and I saved a third article (all three are separate feeds) from the iPAd version. Again, it indicates saved. I refreshed the other two and now all three platforms correctly indicate the three saved stories -- one each from each (four actually...there is one from previous).

I'll keep an eye on update if either of the three drop out. Hope this is useful.
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Neal Sheeran

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90 minutes later I checked NewsBlur with my iPhone. The last article saved (via the iPad) disappeared. The web app and iPad app show it gone as well. All three saved articles appear in my Activity List.
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karit

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On the Android App I regularly see "unable to save" or some text similar but if I click save again I get a success message. To me they all seem to appear when look at save on my desktop. But the Android UI is giving me error message and happens on first save with every second save I do.
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Dan Spears

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I have the same issue. Last night whilst out, I saved an article from io9.com for later reading (their roundup of July's sci-fi book releases etc) in the app. The app cheerfully reported that it had been saved but when I got on my laptop later that night, the article was nowhere to be seen. I'm reasonably sure I've lost other saved articles too but at this point I don't remember specifics on those unfortunately. Username scousegit.
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Dan Spears

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It should also be noted that it does show in the activities list that I saved the article, but it does not exist in my saved articles list.
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Vendy

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My saved articles have been stuck at precisely 100 since I imported everything from Google Reader. I have saved several articles since then, and none have stuck around - I still have the earliest 100 saved from Google Reader and no more. This issue is the sole thing preventing me from upgrading to paid as it's clearly a bug and not a premium holdback. :(
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Samuel Clay, Official Rep

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Wait a minute, I think I see a pattern. When you lose a story, can you post the NewsBlur URL of the site that it came from? The one that looks like www.newsblur.com/site/XXX/name.
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Stuart

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Here's the NB url for XKCD: https://newsblur.com/site/169/xkcd

I'll post more if/when I lost stories.
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Stuart

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Another one disappeared this morning, even though I checked and saw it in Saved Stories: https://newsblur.com/site/715/cyanide...
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Stuart

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And an XKCD comic I saved (and verified) this morning is now gone.
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Vendy

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I don't see any obvious way to pull up the NewsBlur URL for a story - all I see in the links is the original news story. I did save an article to my account as a test, the original feed URL is http://feeds.arstechnica.com/~r/arste... - if you can kindly point me to where I can retrieve the NewsBlur URL for you, I'll post that here and let you know when it inevitably disappears.

Thanks for the attention and help!
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karen

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It'll be the actual url in the address bar. Always takes me a minute to remember where it is!
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Gabe Edwards

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I'm having this problem with all saved items, using Chrome at work. I can see the saved items after refreshing my browser and even on my iPhone, but they disappear a few hours later. My username is gabedwrds and many of the items were from https://newsblur.com/site/576138/the-...

I also see the "You saved ..." in my activities, and clicking on any of those items leads to an empty saved stories page.
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Gabe Edwards

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Of course, after actually complaining, recreating the issue isn't as simple. I saved a few items earlier today and am watching to see what happens to them. I did lose a couple from this morning, though, before commenting here.
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Samuel Clay, Official Rep

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I made some changes, but the one is extremely difficult to track down. Let me know if it happens again, and please include the NewsBlur url (the url at the top of newsblur when you're in the feed, not the original feed address).
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Gabe Edwards

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Seems to have worked for me. Thanks.