Upgrade price has doubled?

  • 1
  • Problem
  • Updated 2 years ago
Went to renew my premium account and I thought the price was $12 but when I received my receipt it said $24. When did the price change? I don't remember getting any advance notice.
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lydia stench

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  • confused

Posted 6 years ago

  • 1
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Samuel Clay, Official Rep

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Pricing went up to $24/year back in March. Only folks who haven't cancelled their subscription were grandfathered in at $12/year. You must have cancelled your subscription.
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lydia stench

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No I never cancelled.
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lydia stench

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Not sure what's going on,
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Samuel Clay, Official Rep

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What's your username? I'd be happy to fix it for you.
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Lydia Stench

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Late responding we have been hit by the flu. My username is mrsstench.
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Samuel Clay, Official Rep

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There you go, your account should never expire now.
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Lydia Stench

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Oh my thank you!
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Lydia Stench

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Hello, wondering if things changed? It say my renewal date is the 9th of January.
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Ross

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I checked my payment history and it was $24 for both 2013-04-05 and 2014-04-05, does that sound right?
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Lydia Stench

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no I paid $24 on 1/2014 which should have covered all 2014 and 2015. Also I thought my account wasn't going to expire?
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Lydia Stench

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Still waiting on a response. Thank you.
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Samuel Clay, Official Rep

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Ok, fixed it for you. Not sure what happened, but it probably had something to do with that stripe payment.
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Lydia Stench

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Thank you.
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Lydia Stench

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Now my credit card has been charged? What is going on? This needs to be rectified.

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lol

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wow, this is a comedy of errors
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Samuel Clay, Official Rep

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Well I figured you canceled payment. If you pay, it's going to reset your premium expiration from "never" to "one year from payment". I'm going to reset it again, but please make sure you cancel any additional payments, which you cna do from Manage > Account > Payments.
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Samuel Clay, Official Rep

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I also refunded your payment.
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Lydia Stench

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Thank you, I thought I had removed my credit info. I went into my account and cancelled subscription renewal. It is hard to tell if it worked or not. Is there a way to know if my card info and recurring subscription have been cancelled?
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Lydia Stench

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Hello, why did my account get downgraded again?
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Samuel Clay, Official Rep

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Please email me and I'll get you fixed up: samuel@newsblur.com
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Lydia Stench

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Thank you I am emailing now.