Adobe ID Login Problems

  • 1
  • Announcement
  • Updated 6 years ago
Hi all, some of you may have noticed problems logging in with Adobe ID -- this is system wide across Adobe so pls don't log out if you're logged in or login with your Github ID if you have enabled that.

We will let you know when things are working but you can also follow @AdobeCare.

Thanks for your patience!
Photo of Dave Johnson

Dave Johnson

  • 129 Posts
  • 13 Reply Likes

Posted 6 years ago

  • 1
Photo of roban chen

roban chen

  • 40 Posts
  • 0 Reply Likes
I have the same problem.
Can’t login “build.phonegap.com” with IE and Firefox, said: “Invalid email or password.”
Photo of Andreas Laffer

Andreas Laffer

  • 1 Post
  • 0 Reply Likes
I also have the same problem
Photo of ismael jimoh

ismael jimoh

  • 4116 Posts
  • 192 Reply Likes
We are still trying to have this resolved.

Hope to have it fixed soon.

Really sorry for the delays this must be causing.

Thanks.
Photo of Zak Guler

Zak Guler

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
I upgraded my free account and I can't sign in anymore?.


I upgraded my free account and I can't sign in anymore?
Photo of Kuladip Chaudhari

Kuladip Chaudhari

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Reset the password link is not working?.


After clicking on "I forgot my password" and entering email id, i received an email with subject "PhoneGap Build] Account recovery instructions" and a link "https://www.adobe.com/account.html" which seams to be broken with Text "Site Area Temporarily Unavailable".
I am using adobe Id for login.
Photo of Radu Turtoi

Radu Turtoi

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Problems signing in! Please help.


Hello, I have problems signing in build.phonegap.com. I get an error "Invalid email or password." although i haven't touched my password since i created my account. Also I can't reset my password on the adobe platform. In the past week i encountered this problem several times, but after hitting the sign in button multiple times it would log in. Now, no matter what i do it still won't work but in the CLI works. My e-mail is radu.turtoi@gmail.com . What can i do?
Photo of perumala balakrishna

perumala balakrishna

  • 7 Posts
  • 0 Reply Likes
Photo of Andy Corman

Andy Corman

  • 7 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
build.phonegap.com login screen is incredibly finicky about taking username and password.


There have been countless instances where I have meticulously copied and pasted my exact email/password combo into the build.phonegap.com login page, and it will still report "Invalid email or password" for the first like, eight times, but then spontaneously decide that it is in fact correct, despite the fact that I'm pasting in the exact same string. Has anyone else been noticing this?

I know occasionally fat-finger a password, but this login screen seems ridiculous. I really feel there's some kind of a bug involved.
Photo of roban chen

roban chen

  • 40 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Can’t login “build.phonegap.com” with my account.


Hi, Buddy,

I tried to login with my account at https://build.phonegap.com/people/sig... but failed.
It said: “Invalid email or password.” I haven’t changed my password this year and login successfully on May 9, 2014.

I tried IE and Firefox, same problem: “Invalid email or password.”

I tried to reset the password and received one email told me “To change the password for your Adobe ID, please visit: https://www.adobe.com/account.html”, but the link “is unavailable”.

My account at build.phonegap.com is: roban1976@gmail.com
My email is roban1976@gmail.com

Would you pls help me to solve this login problem? I will like to reset my pass word this time too. Thanks.

Att. my previous login print screen.
Photo of mahdi kaka

mahdi kaka

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
help,not send emails asking for my password?.


help,Why not send emails asking for my password?
Photo of Sergey

Sergey

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Hi. I want to register and error "There was an error with this action. Try again later.".
Photo of Simon Mathews

Simon Mathews

  • 4 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Problem recovering PhoneGap Build account.


I cannot recover my PhoneGap Build account - the recovery email I get sent when I click on "I forgot my password" contains a link that leads to a page that says "Site Area Temporarily Unavailable"
Photo of Cory Miks

Cory Miks

  • 16 Posts
  • 0 Reply Likes
This needs to be fixed asap, this has completely halted development on our apps. And now is going to start costing your end-user more money out of pocket than necessary. Please hurry up and figure this issue out. Or create a solution for those who have githubs account to link them now (via email or something similar) that way I can get the team back on the project. Thank you but please rush this through. Nearly 16 hours since acknowledgement and not even an update?
Photo of GUILLERMO AGUILAR AGUILAR

GUILLERMO AGUILAR AGUILAR

  • 3 Posts
  • 0 Reply Likes
Today I tried to sign in but I can't, said: “Invalid email or password.” And my email and password are correct, please, I need help :(
Photo of Murilo Beltrame

Murilo Beltrame

  • 1 Post
  • 0 Reply Likes
Guy.

Have a Talk scheduled next week and I planning to show Phonegap Build Services.
What about now? It will be up soon? Should I have a plan 'B'?
Photo of David Krauss

David Krauss

  • 3 Posts
  • 0 Reply Likes
Adobe we have a paid subscription, this is unacceptable i need to get back to work on our apps, not sit around, SOME OF US HAVE DEADLINES
Photo of James

James

  • 18 Posts
  • 0 Reply Likes
I'm also equally frustrated having a paid service and being unable to access anything for 24 hours. -.-''
Photo of Kfir Dadush Romano

Kfir Dadush Romano

  • 54 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled
Just me the login (https://build.phonegap.com/people/sign_in) does not work?.


Also the link when I get email from "I forgot my password" does not work I get an error:
"We're sorry, the site area you've requested is unavailable. Please try again later."
Photo of GUILLERMO AGUILAR AGUILAR

GUILLERMO AGUILAR AGUILAR

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
I can't sign in with my email, please i need help :( (my email and password are correct).


Today I tried to sign in but I can't, said: “Invalid email or password.” And my email and password are correct, please, I need help :(
Photo of Moses Afonso

Moses Afonso

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
I am not able to register an email id for adobe.


Please help i am getting there was an internal error message every time i try to register my email id
Photo of Cory Miks

Cory Miks

  • 16 Posts
  • 0 Reply Likes
For those who are having trouble with the build.phonegap.com login, use the http://creative.adobe.com login. Once you've clicked the link and logged in go to "Download Center" > Click "Get Started" button under the PhoneGap Build Icon/Text > Click "Get Started" again (yes tedious) but this will take you to the build.phonegap.com and you will be logged in as well! For some reason the other login form isn't working correctly and wasn't allowing our dev's to login (we use roboform so we know the passwords are being entered right!)
Photo of Gerben

Gerben

  • 11 Posts
  • 0 Reply Likes
I'm still unable to log in. I mentioned this already in my own topic (http://community.phonegap.com/nitobi/...) more than a week ago, but still haven't received a response.
Photo of Rennen Chacham

Rennen Chacham

  • 2 Posts
  • 0 Reply Likes
Is this solved for you?
For me, it used to work a couple of months back, but I started getting the same problem now.
Photo of Cory Miks

Cory Miks

  • 16 Posts
  • 0 Reply Likes
Working here
Photo of Rennen Chacham

Rennen Chacham

  • 2 Posts
  • 0 Reply Likes
Thanks. It now works for me but only when I login via my github account. Login via my adobe account acts very weird, and bring me back to the login page to try again (over and over).