Assistance with Adobe Complaints

  • 1
  • Problem
  • Updated 6 years ago
I understand this is not a phonegap issue, rather an adobe issue, but I have exhausted all my contact options. I do pay for a phonegap account with adobe, and I am hoping someone from adobe can read this and help me regarding my Adobe Connect subscription. I am persistently being overcharged and despite repeated calls and emails no one is able to fix this, another over charge was taken today. Whenever I call the Adobe Connect team I just get told not to be worried I will be called back, but this never happens, and I just continue to be overcharged. They keep saying its escalated as priority level 1 which seems to be not that high given its been a month for someone to look at my account, see my invoices, and think huh yes something is wrong here. I have no further communication avenue, and I really need some help dealing with this. Can anyone help?
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James

  • 18 Posts
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Posted 6 years ago

  • 1
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Al Harding, Official Rep

  • 13 Posts
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Hi James,

We primarily answer support questions on this forum for PhoneGap Build. The best option is to go here: https://accounts.adobe.com/plans

You can verify which product plans you have and any your order history etc. From there you should be able to modify any duplicate subscriptions etc you may have.

Regards,
Al
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James

  • 18 Posts
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Thanks, luckily someone eventually reached out to me and saw that a subscription is incorrectly set to double the price and needs to be changed. Again, though, waiting on feedback, but appreciate your support and help!