Github Login Deprecation - Follow Up

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  • Announcement
  • Updated 5 years ago
As part of our continued integration with the expanding ecosystem of
Adobe’s Creative Cloud we now require all PhoneGap Build users to link
their accounts to an Adobe ID.

Here you can post your PhoneGap Build's login issue related to Github login removal. We'll follow-up from here onwards.

Thank you.
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Amir

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Posted 6 years ago

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Mohammad Al-Ansari

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I cannot login with my Adobe account either, where an error done say "That email address is already linked to a PhoneGap Build account. " which is a strange.!!!

What should I do?
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StarWare

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Same problem,

1. Login With Github Account = This sign in method has been deprecated. Please sign in with your Adobe ID.
2. Create and Login with a New Adobe Account (Same email) = That email address is already linked to a PhoneGap Build account.
3. Login With Email and Pass = Invalid email or password.
4. Try to recover password. Doesnt make any difference.

What else can we do?
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Brett, OFFICIAL REP

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hi starware, your account which is linked to a github account seems to already have an adobeid linked to it. please send your email to xxxx@xxxxxxx.com
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tsecheng

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This reply was created from a merged topic originally titled That email address is already linked to a PhoneGap Build account.

i can't reslove with https://build.phonegap.com/people/pas...
i see a lot of people have this proble, but don't get fix.

can you please delete my email address? thak you.
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Simon Tseng

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This reply was created from a merged topic originally titled Having problem logging in.

Having problem logging in

1. with adobe id (with creative cloud subscription)
it return this error "That email address is already linked to a PhoneGap Build account."

2. trying logging with email and password getting this back
return this error "Invalid email or password."

3. trying github
return this error "This sign in method has been deprecated. Please sign in with your Adobe ID."

4. try to reset password
received email saying My account is associated with Adobe ID and Github
try to reset those account

I have no issue login in with those adobe id and github

so back to square one again

can anybody from phonegap build can help with this issue?

I have seem many people having similar problem
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Simon Tseng

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my problem has been solved
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Amir

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Thanks for your update, Simon
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Jacob Madsen

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This reply was created from a merged topic originally titled That email address is already linked to a PhoneGap Build account..

I cannot sign in.

I have an Adobe ID account and a Github account, using the same email for both accounts.

Something is broken now in the sign in functionality.

I have used the Github account for PhoneGap Build so far.

Now when i sign in using the Github account, the following message is presented:
"This sign in method has been deprecated. An Adobe ID has already been linked with this account. Please sign in with your Adobe ID."

Okay, then i try to sign in using the Adobe ID account. The result:
"That email address is already linked to a PhoneGap Build account."

What am i supposed to do?
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Brett, OFFICIAL REP

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hi jacob whats your github username or adobe id?  i'll delete the post so it wont get scraped.
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Mike Cousins

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I have the same problem as Simon. How did you get it fixed?
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Brett, OFFICIAL REP

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hi mike,

whats your email or github username your having trouble with?
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Brett, OFFICIAL REP

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to sign in with that email address please click the "Click here if you don't sign in with an Adobe ID" button on the login page and sign in on the form below the github button.

once you sign in you should be able to link that account with your adobe id.
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Mike Cousins

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Thanks Brett. It's working now.
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Ric Johnson

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We can't login but our problem is a little different.

We always logged in with GitHub. Now that it's deprecated, it says our account is associated with an Adobe ID.

We tried the only Adobe ID that would have been associated, but it's an empty account. No projects.

How can we find out what Adobe ID is linked to the PhoneGap account that was associated with our GitHub account?
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Brett, OFFICIAL REP

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what is your github id?
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Ric Johnson

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I will email you.
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Ric Johnson

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Our github login is: phonegap@xymmetrix.com
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Ric Johnson

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I still can't get logged in. No one has contacted me. I'm being billed $9.99 a month for account I can't log into. Now I need to build an app. PLEASE HELP ME!
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Brett, OFFICIAL REP

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hi ric,

that adobe id above is not linked to a paid phonegap build account. do you have another adobe id that might be linked to phonegap build account.
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Ric Johnson

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I just figured out the account via Adobe support. thank you for your reply. We had no idea there was even an acct at that address...
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Ric Johnson

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Solved. Disregard.
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Michael New

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This reply was created from a merged topic originally titled Unable to sign into build.phonegap.com.

After I try to log in to build.phonegap.com, it says on a big red banner on the page: "That email address is already linked to a PhoneGap Build account." But I am not signed in. There's no sign out button. There's no field to enter an account id or email or password, only a big button saying "Sign in with Adobe ID". Clicking that button does nothing.

Below that there are two links:
Sign up for a new account - this brings me to another page. I click on the Free to create a new Free account, and it brings me back to the previous page.
The other link is "I forgot my password." So I tried this, changed my password, but I still get the same thing.
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Brett, OFFICIAL REP

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what is your email address, adobe id or github id you are trying to use?
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Conrad Barski

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This reply was created from a merged topic originally titled Forced Adobe ID upgrade has broken github account link..

Hi, as part of my account upgrade with the Adobe ID the system seems to have lost track of my linked github account. However, when I try to link to my github account again it now complains "That GitHub account is already linked to a PhoneGap Build account."

Apparently the "old account" still exists somewhere and is preventing the new account from connecting to github (yes, I tried revoking phonegap build from github and re-enabling it)

My adobe id is rk99btck2s@snkmail.com
my github id is drcode

I am now unable to use build.phonegap.com for this reason.
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Conrad Barski

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Never mind, please leave github settings unchanged- I was able to log in using the "old way" without the new adobe id it had made me create and with this other login method I seem to have access to my github link.
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Collide

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This reply was created from a merged topic originally titled That email address is already linked to a PhoneGap Build account..

I have once created a Phonegap account, after that I created an Adobe ID, using the same e-mail adres.

Now when I try to login to Phonegap it tells me 'That email address is already linked to a PhoneGap Build account.'

Duh, but I can't acces it.

Tried to reset my credentials, but still get the same error.

Could you delete my Phonegap account?
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Ásgeir Úlfarsson

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I am trying to log onto my AdobeID account that is connected to my github account (asgeiru). I get all these problems listed.