I am unable to submit my iOS app via Application Loader

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  • Updated 7 years ago
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Since around Friday 13th (spooky I know), I have been unable to submit my iOS app via Application Loader.

I see errors such as 'Apple's web service operation was unsuccessful'. Has anyone else encountered the same issue? This is for an app I have already been able to submit in the past, so nothing that new other than small code changes.
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Rob Parker

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Posted 7 years ago

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Hyginus Ugwumba

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Hi Rob,

Try the earliest version application loader, if this problem persist, uninstall your application loader complete reinstall and try this out again

Let me know how it goes.

Thanks
Hyginus
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Rob Parker

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Hi,

I was actually using 2.5.1 and so upgraded to latest 2.9 version but still get the same errors. I am unsure how to downgrade Application Loader, but I did get a response from the Apple developer forums, guys at Apple say:

"There are no known issues with submitting at the moment.

This error indicates you are missing a .app when the submission is unarchived. Are you sure you're uploading a .ipa that contains your .app binary? How are you submitting? Are you using Application Loader or Xcode to distribute your app?

If you're submitting using Application Loader, you need to ensure you're sending the .ipa or .zip containing your compiled, signed application. Nothing else. Your .app should also be at the top-level of the archive, or within a Payload directory if you're submitting a .ipa. You should not have to create one of these yourself, you should use Xcode to build it and prepare it for distribution."

I have been using the 2.5.1 version of Loader for a while now and these problems started for my on Friday 13th, has there been any changes on the phonegap build service recently that could be causing this? My appID is 223211, can you take a look at the recent ipa file that was built and see if it does not contain the structure they are expecting?
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Rob Parker

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I should also mention there are two other errors that Application Loader gives me:

-Unable to authenticate the package: 517954311.itmsp

and

-Error ITMS-9000: "Unsupported Architectures. You executable contains unsupported architectures '[12-11]'. 'at SoftwareAssets/SoftwareAsset (MZItmspSoftwareAssetPackage)

Sorry, I should have mentioned this before as this may give you further clues as to what is happening!

I have tried a newer build of the ipa file but still getting same errors. Totally stuck now and need to get my app update onto store asap.

Thankss
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Hyginus Ugwumba

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Hi Rod,

May I know what version off App loader you are using?

if it is not up to 2.8 version, can you get hold of this version and try again.

Thanks
Hyginus
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Giulio Campobassi

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Hyginus, do you have any validation tools that can look at our ipa file and provide any insight in relation to the error Rob is getting? I and a few others are getting the same problem..Any insight would be a great help.
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Rob Parker

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Hi,

I am using Application Loader 2.9 which I installed this morning. Previously I was using 2.5.1 which was working fine with ipa files from phonegap build up until Friday 13th last week.

Thanks,
Rob
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Rob Parker

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Hi Hyginus,

Sorry to chase, but any more ideas about this please? I can't see this being an issue with my code as I has I have used the same source and config.xml for building and deploying the Android version to Google Play which is now running fine on end user devices.

Thanks again
Rob
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Rob Parker

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Hi again, have you had any time to look into this further for me?
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David Halldorsson

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I have the same issue! have you had any luck with this?

- David
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Elissa Elissa

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i have the same error. any help ....
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Rob Parker

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David and Elissa - have you both been able to upload phonegap builds before you started seeing these errors? I started getting these errors a week ago and have not been able to submit the app since.

Also, what framework are you using develop your app, I am using Sencha Touch.

Rob
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Elissa Elissa

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ya. I passed the "build.phonegap" and got .ipa file successfully.
Am getting these errors while uploading thru "Application Loader".
Any clue? :(
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Giulio Campobassi

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Same here
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Giulio Campobassi

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We're having same problem.
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Rob Parker

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I just tried changing the phonegap version from 2.9 to 2.7 in my config.xml and tried uploading the built ipa file but still get the same errors as before.

I am trying to think of anything I have done differently from when I was able to upload the ipa files in Application Loader on OS X prior to Friday 13th , but I can't see any differences, I get the same errors at my office and home location, so I can't see it being say a firewall issue which some other forums have hinted on at times.

Anyone at PhoneGap able to comment, I am getting desperate now! Thanks
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David Halldorsson

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Hi guys, my problem was that I was using Application Loader 2.9, I downgraded to 2.8 and it worked! Here is a the link to 2.8: https://itunesconnect.apple.com/applo...
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Giulio Campobassi

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David, what version of Phonegap did you use ? And did you use the build service, or construct it locally ?
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Rob Parker

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Thanks David, I have just tried this but still I get the same errors.

Anyone at PhoneGap have any comments please?!
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Giulio Campobassi

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I made a copy of the ipa file, and opened it using winzip, there is no reference to sfotwareassets/softwareasset ? is this resource part of the normal phonegap ipa build ? or is it something that apple constructs during the submission process ? BTW The way Apple manage (or not manage) this process reeks of highschool kids running the place over there in Cupertino. Amateur stuff in terms of exception handling
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Giulio Campobassi

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OMG! i managed to make it work

Try this.
- Install Application Loader 2.8
- Build with PhoneGap 3.0
- Restart your mac
- log in via Windows->sign-in as
- Go through submission process
I think it could be the version of Phonegap build is incompatible with Application Loader. I have not tested this with AL 2.9. Also not sure if this next bit helped to, because Apple tell you nothing...

- While waiting for submission process to complete you can go into your back yard find a wild bird or chicken. kill it, while draining it's blood draw a pentagram on the ground as a crescent moon passes overhead...
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Giulio Campobassi

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Update: although apple accepted the build via application loader. We found through testing though the app fails to load sometimes and has other issues, so we had to reject the binary... :(
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Rob Parker

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Hi Giulio, I tried the steps you listed above but still I get the same errors, thanks anyway, certainly sounds like a PhoneGap \ Application Loader compatibility issue.

Is anyone around at PhoneGap who can comment further please, this is driving me crazy!
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Giulio Campobassi

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I should also point out that there was a significant difference in IPA file sizes, and when I looked at the IPA files, there were 29 more files in the most recent version of phonegap vs 3.0.

Without being alarmist, I think PhoneGap needs to look at their latest builder with Application Loader 2.9.
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Jean Baudin

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The same errors for me with Application Loader version 2.5.1, Mac OS X 10.6.8
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Elissa Elissa

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i have no idea how things go on and this is the reason am using "build.phonegap".
am happy with it BUT staff should follow updates fast RATHER we /or me/ as newbies struggle to find a system version matching issues. It doesn't make any sense and doesn't make one smarter :(O
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Frank Maric

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We are getting the same "unsupported architectures" error when trying to upload with application loader. Tried different versions of AL and PG, all give the same error. Has anybody found and answer to this issue?
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Giulio Campobassi

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We've done some experimentation over the weekend and discovered that when we load up the Phonegap "helloworld" example using PhoneGap 2.9 we get the SAME error. So using Phonegap's very own example, this fails!!!!

Now this is just a very simple, nothing exotic build. We've tested on AL 2.8 and 2.9.

So although not scientific, this suggests a few of things.
1/ Apple have changed the build spec requirements
2/ Phonegap have not (yet) accommodated these changes.
3/This error is most likely unrelated to AL or any particular version of AL. Validation is done on Apple infrastucture which makes sense considering you wouldn't want to risk someone getting hold of the technology of a Mac and reverse engineering it.
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Jean Baudin

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Does anyone try to build manually an IPA and upload it using AL?
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Amar Pratap

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We are seeing the same error using AL 2.9 and phonegap build 2.9. Unable to move forward.

I dont see any Phonegap build guys replying in this thread.
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Amir

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Hey Guys

We are still working to find the root cause. We will keep you posted.

Thanks
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Amar Pratap

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Thanks Amir for helping.
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Giulio Campobassi

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@Amir thanks for chiming in. If it helps I can send you our IPA that is generating the error

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