iOS installation fails on device

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  • Updated 4 years ago
I wasn't sure if I should post this here or on the new forum....

We have completed a build for an app and are in the testing phase to see how it works on various devices and how the installation works. I have installed the app on 3 tester iphones, and ipad and and 3 android devices with no problem. However, I have one iphone that I am testing with our client and for some reason the app just will not install. The concern is that this may happen to other devices if we launch this.

I have confirmed the devices UDID by plugging it into Itunes. I have registered the device and created the provisioning file... I actually deleted it and recreated it in case there was an issue with the file but that did not work.

When installing, the icon stays on the home screen, but fails to install and responds with “unable to download app – DC 711 could not be installed at this time”. When we scan the QR code and click on install it replies “Frame Load interrupted”.

When we re-drag in the provisioning file it doesn't seem to ask us to replace like it does on the other devices if you drag it in again.

Any thoughts or ideas for additional problem solving so I can get this issue resolved? The Iphone is is an Iphone 6 running ios 9.2.1.
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Vanessa Byrem-Tangy

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Posted 4 years ago

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JesseMonroy650 (Volunteer), Champion

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@Vanessa,
the continue to be issues with iOS 9.2.x The following link is to the Cordova Bug repository with issues label with iOS.

You might also consider using a service like TestFlight Beta Testing,
(Test Flight Developer's Guide) or Hockey App

FWIW: here are my links to bug repositories

Jesse
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Vanessa Byrem-Tangy

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would it be unusual that it would only happen on one device when two other devices that it is being tested on are also running 9.2.1? Just curious.
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Jaya Gautam

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Hi Vanessa,

Same issue i am facing . When i downloaded ipa file from build.phonegap.com then it shows the " Unable to download app"- could not downloaded at this time.

My app is working smoothly on Android devices. If you solved your problem then please suggest me.

Thanks
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JesseMonroy650 (Volunteer), Champion

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Yes. If all the devices are running the same version, it is unusual.

However, on the rare instances we have found that things like having a "facebook" app installed, and then trying to install another with the same or similar functionallity has cause the issue.

A complete diagnoisis was not made, but it is presumed that the same plugin was available in both apps - and therefore that was the issue. AGAIN, there was no complete diagnostics.

We also find that you MUST remove all apps in "debug" version before you install the final "production" app. This is for the apps with the same ID.

Jesse
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Petra V., Champion

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When we re-drag in the provisioning file it doesn't seem to ask us to replace like it does on the other devices if you drag it in again.
In that case, are you sure you dragged in a new, changed file (and not the old, unchanged file)?

BTW: did you use a provisioning file tester or the console on xCode to see what's happening?
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JesseMonroy650 (Volunteer), Champion

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@Vanessa,
I agree with Petra.
Jesse
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Vanessa Byrem-Tangy

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not sure what a provisioning file tester is. But what I did was add the device to my apple developer account by UDID and then created a development provisioning file as the app is still in development phase. We had no issues with any of the other devices were are testing. This was the only one. And we did not use xCode to build this app.

This was done using dreamweaver and phonegap build.

thoughts?
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JesseMonroy650 (Volunteer), Champion

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@Vanessa,
I will leave the response for Petra. I am not the familiar with iOS failures.
Jesse
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Petra V., Champion

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So, it works fine on the iPad, not on the phone.
May I assume that it's exactly the same p12 and mobileprovision file you used for both, and did you build the app just once for use with both?
In that case, the UDID for the iphone is wrong.

If you used separate signing keys to build, almost everywhere errors could be possible, so that would be more difficult for me to diagnose remotely.
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Vanessa Byrem-Tangy

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Actually it works fine on Ipad and it works fine of 3 other iphone 6 devices that are running the same iOS version... the 9.2.1. It is just one of the testing iphone 6 devices it is not working on. It seems that the provisioning file will not save in itunes because if you try to drag it in again it doesn't recognize it was already there to replace it.

I thought that it was the UDID number as well but I checked that several times and it is the same UDID number that shows up in itunes when the device is plugged into the computer. Yes, to my knowledge it is the same files used for both... but I am working on this with my development team as well so I am going have my a member of my team also jump in to this.
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Petra V., Champion

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Does the UDID start with 'FFF'?
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Vanessa Byrem-Tangy

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no two numbers and then two letters.
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Vanessa Byrem-Tangy

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I am inspecting the computer that is having this issue with installing the development app. Created new provisioning file, and installed... however if you redrag that in you do not get a notification if you want to replace the file.

So I took an another tester ipad that has not had the app installed yet and registered the device in my apple development account and created a provisioning file for that devices as well and plugged it into the same computer... dragged in the provisioning file and hit sync. Again with this same computer the app fails to install on the ipad we are now testing with it. Also, if you redrag this provisioning file into itunes you still do not get prompted to replace the file.

Still not having any issues with any other itunes on any other computers for installation. Is there a chance that there is an issue with the version of itunes on this computer?
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JesseMonroy650 (Volunteer), Champion

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@Vanessa,
Still not having any issues with any other itunes on any other computers for installation. Is there a chance that there is an issue with the version of itunes on this computer?

Yes. There is a chance, but only Apple can tell you. I don't own a Mac. Maybe Petra knows different.

Or if Kerri is reading this, she can let us know. FWIW: Kerri is mostly on Google Group for Cordova/Phonegap. You can point to your message clicking on the date and copying the URL.

Jesse
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Vanessa Byrem-Tangy

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the computer that we are having an issue dragging the provisioning file into itunes is a pc. Which is not allowing the app to install.
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JesseMonroy650 (Volunteer), Champion

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Kerri may still be able to help. I do not own Mac or Windows. I use LInux.

Jesse