ios8 doesnt install app

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  • Updated 6 years ago
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HI,

Since io8 i cant install apps anymore that are build by phonegap.
When i click on ios on build.phonegap.com i get an confirm with open this page in the App Store when i press open then i get another confirm with the text build.phonegap.com wants to install [appName] when i press install it do nothing in the left upper corner of my ipad you only see the busy turning icon next to my wifi symbol.

This busy symbol stays for minutes without doing anything when i press the home button it's gone and i dont see the app appear.

Even when i rebuild again keep getting the same issue.

I have the same issue with the hello world app that i create with phonegap create in the command line

Is this an already know issue and how can i fix this issue or has phonegap has to fix this ?
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Danny van der Knaap

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Posted 6 years ago

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Yi Ming Kuan

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Hi Danny,

Can you check if the certs you used to sign your iOS app permit you to install on that specific device? This issue often occurs due to the said cert signing issue.

-yiming
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Danny van der Knaap

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Hi yiming,

It was already working with these certs in ios7 but after io8 it's not installing my build anymore.

If it where the certs it will go to the home screen and you will see the app but fails while installing so gues it must be something else maybe a bug in ios8 or maybe in phonegap that it doesnt support ios8 yet, i dont know.
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Joost Verheyen

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I have the same issue.

I just upgraded my iPhone from iOS7 to iOS8 and I cannot install my phonegap build apps anymore.

Any solutions ?
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Nicola Selleri

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Same situation here
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Joost Verheyen

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For the record :

Apps that already were installed on my iOS8 device are still working.
However, when I delete such app, I cannot reinstall it.

The question : ".... wants to install ... yes/no ?" appears. When I choose "Yes", nothing happens.

I hope a solution will be found, because we are planning a demonstration next week.
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Yi Ming Kuan

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I'll try and recreate the issues on my end. Can you send me the app IDs of your affected apps?

-yiming
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Joost Verheyen

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My App id : 1092917
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Yi Ming Kuan

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Hi Joost,

Tried with the following steps:

1) Go to PGB site via QR code on an iPhone 5 running iOS 8, or login to PGB via Safari
2) Install app from PGB site
3) Run app, close it, then delete the app
4) Redo step 2

This works on my end. Are these the same steps you used to recreate the issue?

-yiming
(Edited)
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Daniele Salvatore

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Hi Ming Kuan,

I have the same problem. I use currently an iPhone5 and since I upgraded it to iOS8 I could not install not more the app I am working on.

Normally I build it with PGB and download it via the qrcode.

I tried now your way: I accessed the PGB web site via Safari Browser and Chrome Browser and clicked on the button to download the app, but the situation does not change. It ask for:

- Open this page in 'app store'? -> Open
- build.phonegap.com would like to install 'my_app' -> Install

Nothing happens after it. The web page does not minimize and the app does not install.

Thank you for your support.
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Daniele Salvatore

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UPDATE: I installed the app via iTunes on my iPhone5. I downloaded it on my computer and via iTunes i succeeded to install it.
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Joost Verheyen

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Hi Yi Ming Kuan ,

I confirm, I do exactly the same (cfr. screencaps attached).
After accepting "Install", nothing happens (= second screencap).

I experience the same issue as Daniele.

(I have Iphone5S. Maybe that's the difference ?)

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Yi Ming Kuan

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Hi all,

After pressing the Install button, check if the app is installing on the home screen. iOS 8 no longer returns you to the home screen after pressing the Install button.

-yiming
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Joost Verheyen

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Hi yiming,

i just browsed all pages of my homescreen, and I don't see the App icon.

The App is not listed in the settings-usage-page of my iPhone.

Kind Regards
Joost
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Daniele Salvatore

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I confirm what Joost Verheyen said
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Yi Ming Kuan

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Hi all,

Did any of your devices that have this issue use one of the iOS 8 betas, either currently or it has since been upgraded to the final release?

-yiming
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Joost Verheyen

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I upgraded directly from ios7 to ios8. I have never installed beta versions. The problem occurs since the upgrade to ios8.
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Danny van der Knaap

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Same for me i guess its more related to iOS 8 then phonegap but I'm not sure
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Joost Verheyen

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I won't be that sure because my collegue also has an iphone with ios8 and he did a successfull install via the pgb qr code.
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Flavio Ruvalcaba

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Same issue here
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Joost Verheyen

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I just upgraded my ipad from ios7 to ios8 and all is working fine here.

I can install my App on this device.

I keep having the problem on my iPhone.
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Joost Verheyen

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I did some more tests...

My other app with id 1071266 can be installed without a problem (on my iphone).

Why can I install this App and can't install the App with Id 1092917 ? App with id 1075321 also cannot be installed.

What could be the difference ?
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darwinel

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I have the same problem and did not find a solution to work around this bug yet.
Anyone?
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Mark Latham

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Hi All,

Im a little worried about these iOS8 issues.

Does Phonegap Build support iOS8 or not, and if not why?! It's been in beta for a long time? Is there any official word regarding updating apps for iOS8??
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Mark Latham

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For the new iPhone I guess we need to add new splash dimensions to the config - will the docs to updated to reference this?
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Joost Verheyen

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New info ...

Since I really need to be able to install my App for a demo, I continued my testing.

I found a workaround :

The id in my config.xml of the App that won't install is


id = "be.axi.KASSABON"


I change this id into something else ... for example :


id = "be.axi.KASSABON1"


The version with this changed id can be installed !!

Is there something cached / blocked for the App with the original ID ?
What needs to be done in order to install my App with the original ID ?

@yiming : you can simulate this with my other App which won't install (AppId = 1075321)
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Yi Ming Kuan

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Hi all,

Is it feasible to plug the affected iOS devices to a machine with Xcode on it, open the Organizer (Shift-Command-2) and check the device's console output when you press the Install option? I suspect it's an issue with the device's cache (since it only appears to affect reinstalls) but will need confirmation.

-yiming
(Edited)
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Joost Verheyen

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On my behalf it will be difficult, because we don't have such machines available.
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Joost Verheyen

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someone else please ?
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darwinel

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Thanks for the workaround Joost, still this issn't a stable solution, especially not for uploading to the App Store with a new ID. Do you have to change the ID after every new build? Or does it keep stable after the first ID change (after upgrading from iOS 7 to iOS 8)?

I think the Phonegap, Adobe or Cordova team should really fix this solution quickly. Is there already anyone with any updates about this bug in phonegap or phonegap build!?
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Joost Verheyen

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Hi Kevin,

I know that this is not the best solution. But unfortunately there is no other way, until the Phonegap team comes with a solution.

I only had to change the id one time. Only the original id is not working. Any other id works fine.
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darwinel

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Hi Yi Ming Kuan,
I noticed you are the official representative of this topic.
Can you give us an update or new information about this subject?
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Joost Verheyen

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I would also like to receive some more feedback about this issue.

Who can give me an update ?
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darwinel

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