Login problem: That email address is already linked to a PhoneGap Build account.

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  • Problem
  • Updated 5 years ago
I had used phonegap using my github account. Sometime later, I used my pimary email to signup to adobe site which happens to be the same as github's email id. So problem is, whenever I try to login to phonegap account, It just states me the error: "That email address is already linked to a PhoneGap Build account.". I tried logging in using github, it says : "This method is deprecated. Please use adobe ID to sign in". I tried resetting password, which states another email id being linked with my adobe id.I logged in to my adobe account section but could not see any other email id.

This is so much frustrating since I can not login to phonegap by any method.
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Ashutosh Chaudhary

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Posted 5 years ago

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Brett, OFFICIAL REP

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what is your github id so i can troubleshoot? and also what is the adobe id you are signing in with?
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Brett, OFFICIAL REP

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that github username is currently linked to another adobe id that starts with "sid2k".
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Brett, OFFICIAL REP

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please sign in with your github account: "ashutosh2k12" and then you should be able to successful link your adobeid to that account.
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Nilam Doctor

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Can you solve my problem too..
http://community.phonegap.com/nitobi/...
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Luigi Novelli

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Please, can you solve my problem, it is the same than the other

http://community.phonegap.com/nitobi/...
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JesseMonroy650 (Volunteer), Champion

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@Luigi

Canned message
Sometimes it is a transient error. First, retry your build after some time, 10-20 minutes is good.

Occasionally, the webbrowser hangs, restart your webbrowser and see if that helps. On very rare occasions, clearing the cache helps; try this last.

You can always check the status of the build servers at: http://status.build.phonegap.com/

If it appears like you can solve the problem, check the documentation under: Failed Builds

You can also check the Error Log (see attached image).

If all else fails, post your App Id.

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Luigi Novelli

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@Jesse
Thank you for your help.
My problem is that i can't install Phonegap Build. It doesn't appear in my Adobe Application Manager, and if i try to install in this page: https://build.phonegap.com/ (Sign in with your Adobe ID) then redirects me in this page: https://build.phonegap.com/people/sig... Here when I enter "username" and "password" it gives me this error message "That email address is already linked to a PhoneGap Build account."
Please, can you help me and let me access in Phonegap Build?
Thank you.
Luigi
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Brett, OFFICIAL REP

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did you try the forget password link? as this will show you the adobeid / github / username that is linked to that email.

are you sure you did not sign up for phonegap build in the past with an old adobe id or github account?
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Luigi Novelli

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yes I tried.
I tried also to reset a new password.
Maybe in the past I made access with another adobe id, I don't remember sincerly; but now, with my new account, i can't install Phonegap - only Phonegap.
Can you reset my password and associate one that is good for all Adobe products? My Adobe ID is luiginovelli.ln@gmail.com. Can you send me an email with the new password?

Thank you,
Luigi
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JesseMonroy650 (Volunteer), Champion

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@Luigi,
There is always a link on the sign in page that takes you to a new page (or section) where you can reset the password yourself. You enter your email and it will automatically reset the password, and send send you a link to login with. After that, you can set your new password.

Jesse
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Luigi Novelli

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Yes, i know. I've already done - three times at least.
But It didn't solve the problem.
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JesseMonroy650 (Volunteer), Champion

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Then that means your email address is not listed. Check your SPAM box, just in case the email you need is there. Otherwise, you *MAY* need to start another account. "official" @support will tell you, if you need to.

Jesse
(Volunteer, not a Phonegap employee)
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JesseMonroy650 (Volunteer), Champion

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@Luigi,
sometimes you need to read the entire message, before your presume what the answer is.

The last sentence says:

If all else fails, post your App Id.


Jesse
(Volunteer, not a Phonegap employee)