That email address is already linked to a PhoneGap Build account.

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  • Updated 5 years ago
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i have a phonegap build account associated with my email. i am not able to login. it alway says "That email address is already linked to a PhoneGap Build account." i tried several times to reset password, but to no use. Can any one here please help me get through this.

Regards,
Vijay
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vijaybajikar

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Posted 5 years ago

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Amir

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Hi Vijay

Sorry for slow response however do you still experience the above issue?
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vijaybajikar

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Hi Amir,
Yes I am still facing the same issue. Here is what i see when i try to login.

Regards,
Vijay
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Amir

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Hi Vijay

I'm contacting someone to perform the reset. Please hold.

Thank you.
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Brett, OFFICIAL REP

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that email address is already registered on phonegap build as a non-adobeid or github user.

please login by clicking the "Click here if you don't sign in with an Adobe ID" and enter your username and password. if you dont remember your password click the "reset password" button.
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Ugo Grandolini

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Hi Brett,

I have the same problem here, when I try to login with my Adobe ID I get:
That email address is already linked to a PhoneGap Build account.

and when I try to login with my GitHub credentials I get:
Invalid email or password.

Please note that I can successfully login at GitHub with the same credentials.

How can I sign in?
Thanks!
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Ugo Grandolini

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I fixed the problem myself, thank you anyways.
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Luke

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What did you do?
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Jonathan Ekwempu

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Can't sign in to Phonegap build. I am always getting the following error message:
That email address is already linked to a PhoneGap Build account.
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Amir

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Hi Jonathan

Sorry to hear that but please try the following step:
http://community.phonegap.com/nitobi/topics/cant-sign-in-to-phonegap-build#reply_15702918
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Lucas Hoezee

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I have the same problem. Please help. I'm not finding a support page to provide my personal information such as my email addresses, billing information, etc.
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Amir

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Hi Lucas

Please sent over your AdobeID information to pgb.pubsupp@gmail.com

Let us know once done.

Thanks
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Luke

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Done. Thanks for the response.
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Carolyn Hoezee

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How long is the typical response? It's been 4 days.
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Amir

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Hi

I have already escalated this to account engineer and I believe they are looking into this.

Otherwise if you need to speak directly to our Customer Support please dial +1 800-833-6687.

To have a chat session with Customer Care, visit the following link: https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

So sorry to keep you waiting.

Thanks.
(Edited)
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Carolyn Hoezee

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Perfect. Thanks for the response.
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Steven Henderson

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Can someone please delete my old Phonegap account so I can login using my Adobe ID? I get the "That email address is already linked to a Phonegap account" error message. I tried deleting my github account (which I never used) and it still does not let me log in using my Adobe ID.

I am having the exact same issue as this:
http://community.phonegap.com/nitobi/...

Thank you,
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Amir

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Hi Steven

Can you try the following step? http://gsfn.us/t/4qyoi#reply_15827673
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Luke

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Good luck, I've been trying to get this fixed for well over a week now. I've been given 2 different emails, been on live chat for about 30 minutes or so to be passed off to using email. I'm not sure why this is so difficult.
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Steven Henderson

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Yeah, I am also not sure why it is so hard. I just want that old account removed (which had nothing in it to begin with).
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thapelo nthu

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Why is this a problem - it seems to me like the solution always arrives at deleting the old account and for a User to restart/add a new account in order to start using the services (build)
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Steven Henderson

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I can not log into my (deleted) github account. I had already deleted the account before I got that response. If I try and reset the password I get this:

Like I said, I deleted that account, but still can not log in any way.
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Amir

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@Luke @Steven

Can you sent over your login information to build@phonegap.com.

Thanks
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Steven Henderson

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Email has been sent.
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Luke

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This will be the 3rd email address I've been given:

PhoneGapBuildDev@adobe.com
pgb.pubsupp@gmail.com
and now build@phonegap.com

So far, the first 2 have been left in cyberspace somewhere with no responses. My first email went out June 12th, then June 16, then June 22, then yesterday.
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Luke

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I think it's really sad your staff can not view screencast.com because I've created a couple of videos showing exactly what's going on. Being a developer, this is a dream come true in terms of trying to debug and figure out a problem. But your staff says you can not view them. Would be a bit lame if it's for "security reasons".
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Tamás Zsoldos

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I have the same problem:
- I try to login to build.phonegap.com with "Sign in with Adobe ID", and a get the error message: "That email address is already linked to a PhoneGap Build account. "
- I try to login with my Github account, and get the error message: "Invalid email or password."
- I get the same error after I reset my password.

Could any one help me?
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Brett, OFFICIAL REP

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are you logging in with the zsthomas github id when clicking the "sign in with github" button?
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Tamás Zsoldos

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You are right, I didn't click "sign in with github" button. I did it now, and I could log in successfully. Thank you for your help!

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