i have a phonegap build account associated with my email. i am not able to login. it alway says "That email address is already linked to a PhoneGap Build account." i tried several times to reset password, but to no use. Can any one here please help me get through this.
Regards,
Vijay
Regards,
Vijay
- 6 Posts
- 0 Reply Likes
Posted 5 years ago
- 8261 Posts
- 263 Reply Likes
- 6 Posts
- 0 Reply Likes
- 8261 Posts
- 263 Reply Likes
Brett, OFFICIAL REP
- 547 Posts
- 54 Reply Likes
that email address is already registered on phonegap build as a non-adobeid or github user.
please login by clicking the "Click here if you don't sign in with an Adobe ID" and enter your username and password. if you dont remember your password click the "reset password" button.
please login by clicking the "Click here if you don't sign in with an Adobe ID" and enter your username and password. if you dont remember your password click the "reset password" button.
- 16 Posts
- 0 Reply Likes
Hi Brett,
I have the same problem here, when I try to login with my Adobe ID I get:
That email address is already linked to a PhoneGap Build account.
and when I try to login with my GitHub credentials I get:
Invalid email or password.
Please note that I can successfully login at GitHub with the same credentials.
How can I sign in?
Thanks!
I have the same problem here, when I try to login with my Adobe ID I get:
That email address is already linked to a PhoneGap Build account.
and when I try to login with my GitHub credentials I get:
Invalid email or password.
Please note that I can successfully login at GitHub with the same credentials.
How can I sign in?
Thanks!
- 16 Posts
- 0 Reply Likes
I fixed the problem myself, thank you anyways.
- 14 Posts
- 0 Reply Likes
Can't sign in to Phonegap build. I am always getting the following error message:
That email address is already linked to a PhoneGap Build account.
That email address is already linked to a PhoneGap Build account.
- 8261 Posts
- 263 Reply Likes
Hi Jonathan
Sorry to hear that but please try the following step:
http://community.phonegap.com/nitobi/topics/cant-sign-in-to-phonegap-build#reply_15702918
Sorry to hear that but please try the following step:
http://community.phonegap.com/nitobi/topics/cant-sign-in-to-phonegap-build#reply_15702918
- 1 Post
- 0 Reply Likes
I have the same problem. Please help. I'm not finding a support page to provide my personal information such as my email addresses, billing information, etc.
- 8261 Posts
- 263 Reply Likes
Hi Lucas
Please sent over your AdobeID information to pgb.pubsupp@gmail.com
Let us know once done.
Thanks
Please sent over your AdobeID information to pgb.pubsupp@gmail.com
Let us know once done.
Thanks
- 2 Posts
- 0 Reply Likes
How long is the typical response? It's been 4 days.
- 8261 Posts
- 263 Reply Likes
Hi
I have already escalated this to account engineer and I believe they are looking into this.
Otherwise if you need to speak directly to our Customer Support please dial +1 800-833-6687.
To have a chat session with Customer Care, visit the following link: https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
So sorry to keep you waiting.
Thanks.
I have already escalated this to account engineer and I believe they are looking into this.
Otherwise if you need to speak directly to our Customer Support please dial +1 800-833-6687.
To have a chat session with Customer Care, visit the following link: https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
So sorry to keep you waiting.
Thanks.
(Edited)
- 6 Posts
- 0 Reply Likes
Can someone please delete my old Phonegap account so I can login using my Adobe ID? I get the "That email address is already linked to a Phonegap account" error message. I tried deleting my github account (which I never used) and it still does not let me log in using my Adobe ID.
I am having the exact same issue as this:
http://community.phonegap.com/nitobi/...
Thank you,
I am having the exact same issue as this:
http://community.phonegap.com/nitobi/...
Thank you,
- 8261 Posts
- 263 Reply Likes
- 19 Posts
- 0 Reply Likes
Good luck, I've been trying to get this fixed for well over a week now. I've been given 2 different emails, been on live chat for about 30 minutes or so to be passed off to using email. I'm not sure why this is so difficult.
- 6 Posts
- 0 Reply Likes
Yeah, I am also not sure why it is so hard. I just want that old account removed (which had nothing in it to begin with).
- 1 Post
- 0 Reply Likes
Why is this a problem - it seems to me like the solution always arrives at deleting the old account and for a User to restart/add a new account in order to start using the services (build)
- 6 Posts
- 0 Reply Likes
- 8261 Posts
- 263 Reply Likes
- 19 Posts
- 0 Reply Likes
This will be the 3rd email address I've been given:
PhoneGapBuildDev@adobe.com
pgb.pubsupp@gmail.com
and now build@phonegap.com
So far, the first 2 have been left in cyberspace somewhere with no responses. My first email went out June 12th, then June 16, then June 22, then yesterday.
PhoneGapBuildDev@adobe.com
pgb.pubsupp@gmail.com
and now build@phonegap.com
So far, the first 2 have been left in cyberspace somewhere with no responses. My first email went out June 12th, then June 16, then June 22, then yesterday.
- 19 Posts
- 0 Reply Likes
I think it's really sad your staff can not view screencast.com because I've created a couple of videos showing exactly what's going on. Being a developer, this is a dream come true in terms of trying to debug and figure out a problem. But your staff says you can not view them. Would be a bit lame if it's for "security reasons".
- 2 Posts
- 1 Reply Like
I have the same problem:
- I try to login to build.phonegap.com with "Sign in with Adobe ID", and a get the error message: "That email address is already linked to a PhoneGap Build account. "
- I try to login with my Github account, and get the error message: "Invalid email or password."
- I get the same error after I reset my password.
Could any one help me?
- I try to login to build.phonegap.com with "Sign in with Adobe ID", and a get the error message: "That email address is already linked to a PhoneGap Build account. "
- I try to login with my Github account, and get the error message: "Invalid email or password."
- I get the same error after I reset my password.
Could any one help me?
Brett, OFFICIAL REP
- 547 Posts
- 54 Reply Likes
are you logging in with the zsthomas github id when clicking the "sign in with github" button?
- 2 Posts
- 1 Reply Like
You are right, I didn't click "sign in with github" button. I did it now, and I could log in successfully. Thank you for your help!
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Related Categories
-
PhoneGap Build
- 15111 Conversations
- 275 Followers










