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Error 0x803f8001 when I try to access the program on Windows 10

Hello, I purchased this app a long time ago and now it says it is not available in my account, here is the error code for it:
(MetaMoJi Note is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001)
Can you help me with this issue, thank you!
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