I’m Confused

Failed to created a metamoji ID, Please Help!

Hello Team! :)
Not sure why it keep asking me to log my metamoji app with my google account.
The system request my email, when I write it says that doesn't exist. (it does)

Gave me the option to send my email to receive a code but it doesn't work at all.(nothing...blank...cero)
and it keeps asking me the same question over and over, that's pretty much of a insanity, right? so, How we can fix this? :)

If you buy an app you shouldn't have that problem, right?

Using a Surface go. Thank you guys :)

Heeelp!
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  • Toshi (Official Rep) March 19, 2019 13:34
    Hi Koi,

    Thank you for getting in touch with us.

    When you sign up with your email address, you should receive a confirmation mail from us.
    Inside the mail, you can find a URL.
    After you tap the URL and get a successful message, your MetaMoJi ID will be available.

    The confirmation mail is available within 24 hours.
    Sometimes it is received in your spam folder.

    Regarding the MetaMoJi ID, there is no difference for signing up to your email between the free and paid apps.

    Regards,
    Toshi
    • view 3 more comments
    • Toshi (Official Rep) March 20, 2019 03:10
      Hi Koi,
      I wonder why you specified Android - MetaMoJi Note to Products & Services on this page. Do you have the Surface device and an Android device?

      Please use [Print] > [Microsoft Print to PDF] to save your note as PDF.
    • Hi Toshi,

      Sorry for the misunderstanding, I downloaded Metamoji only on my surface go.

      By the way, I just did what you recommend it and voila! it works!

      Thank you so much for your prompt response and assistance!
      Hope this could help others as well!

      Have a marvelous day filled with solutions and marvelous surprises!

      Koi
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  • By the way...when I registered and buy the app it says that my Metamoji ID was created. But now it says that "Failed to create a Metamoji ID.

    First:

    "MetaMoJi ID Created
    Your MetaMoJi ID has been created. Please return to the app and sign in."

    Now:

    "Failed to Create Your MetaMoJi ID
    Your MetaMoJi ID could not be created.
    Check the following points:

    You may have pressed the URL more than once (nope, after registered I left the app untouched until now)

    Try pressing the URL in the registration mail again.URL is incorrect
    If you have copied the URL (from the MetaMoJi ID creation email) into your browser, then please make sure to include all characters, and not add any additional values.(this option show me to log in on my google account but it says that my account doesn't exist - yes, it does - and I never receive your code, but I have my receipt for the payment and for my download information with you guys)

    If possible, copy and paste it in the address bar of your browser, checking to make sure the URL is identical.(didn't work either)

    More than 24 hours have passed since you created your MetaMoJi ID.
    Try to create your MetaMoJi ID again with the app originally issuing it for the creation." (well, seems that we are on square one again) :)

    Where is the app originally issuing it for creation?? would you be able to send the link?

    That's the best I can do show you guys what's going on. So, please, I would appreciate your prompt response and follow up, that way we can other people who has the same issue. Thanks!!
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