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I’m sad and frustrated

note destroyed or app has to be updated (Win 8 desktop app)

Have been using note anytime, it has been great but not so much when this error started occurring.

After hours of grinding and making of notes, just to find out that my note is "destroyed" even when ive done nothing wrong. Others are fine but not this one...
I suppose its some bug that needs to be fixed through update.

Some Error line like this popped out when i click it: "note cannot be accessed, might be destroyed or needs app to be updated".

Really hope something can be done to it. Thanks.
Overall, this app is really awesome.
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  • Toshi (Official Rep) June 16, 2013 23:37
    Hi Junwei,

    Thank you for getting in touch with us.

    The error message is
    "Failed to read the note. The file may be destroyed. Or the app may need updating."?

    We had a update release recently.
    The version is 1.1.3.0.
    Are you using this version?

    If not, please update the app on your device.

    Kind regards,
    Toshi
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  • Hi toshi,

    Thanks for the reply, and yep, that was the error message.

    Regarding the version which i am using, i am currently using the one which you've mentioned: 1.1.3.0. but still i am receiving that error message.
    Currently using desktop window 8 pro (if this info helps)

    Thanks.
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  • Toshi (Official Rep) June 17, 2013 03:05
    Hi Junwei,

    Our dev team needs some information from your device to investigate your problem. If possible, I'd like you to send the data to us.
    The data contains the note you could not open.
    So we need your agreement on opening the note.

    If there is no problem, please follow the steps 1 through 6 below.
    If you don't agree with delivering your data, please let me know.

    -------
    1. Reproduce the problem
    Please try to occur the error message which you reported to me.
    *** This is important. The latest state is stored in the data folder below.

    2. Open the Desktop mode
    Tap the Desktop tile on the top main menu screen

    3. View hidden files/folders on File Explorer (needed to display "AppData" folder)
    - Hit "Windows key + R" on the Desktop screen
    -> A dialog box will appear.
    - Type "explorer" and click "OK" (or return)
    -> The Explorer window will appear.
    - Select the "View" tab on the Explorer window
    - Put a check-mark next to the hidden option (Hidden items)

    4. Navigate to the user data area
    Using the file explorer, go to the following folder:

    For VAIO:
    C:\Users\[login-name]\AppData\Local\Packages\MetaMoji.NoteAnytimeforVAIO_xxxxx\

    For (normal) Windows:
    C:\Users\[login-name]\AppData\Local\Packages\MetaMojiCorporation.NoteAnytime_xxxxx\

    For Premium version:
    C:\Users\[login-name]\AppData\Local\Packages\MetaMojiCorporation.NoteAnytimePremium_xxxxx\

    *Where [login-name] is your account name
    and xxxxx is a meaningless string (generated by Note Anytime)

    5. Copy the LocalState folder
    You can find the "LocalState" folder.
    Please copy the folder to somewhere and zip the folder.

    6. Please send the zip file to "support_anytime@metamoji.com".
    If the zip file is too big to be sent,
    please send LocalState\edit.1\__localId_[DOCUMENT]_[xxxxxxx.xxxxx]_xx.state
    -------

    The steps are not simple.
    If you have any question, please let me know.

    I hope we will find anything from your data.

    Regards,
    Toshi
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  • Hi toshi,

    Already email-ed the file to the given email. Hope it helps.

    Thank you.
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  • Toshi (Official Rep) June 18, 2013 23:26
    Hi Junwei,

    Thank you for sending us the data.

    Our dev team investigated the data file.
    I am afraid the note is destroyed and despite our best efforts cannot be restored.

    While you edit the note, an additional temporary data is prepared.
    When you add, delete, or edit something on the editor screen, the edit results are stored in the temporary area so that you can undo and redo.
    In addition, when you save a note, this mechanism makes the app run faster.

    When you close the note and return to the list of notes, the temporary data is merged into the note file and cleared.

    According to a dev member, the temporary data was much larger than the usual.
    It indicates that you might have opened and then edited the note for a long period of time.
    We guess that an error happened during while merging such large temporary data into the note file.

    We have just improved our handling of temporary area data for the coming release.

    We are really sorry that your note is lost.
    For the time being our suggestion would be to close your notes regularly by returning to the note management screen, and then reopen them to ensure that the temporary area file does not grow too large and risk the problem re-occurring.

    I will update this thread once we release the version with improved temporary data handling.

    Thank you for all of your assistance.

    Best regards,
    Toshi
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