Dear Notehall Student,
Thank you very much for letting us know about the error you have experienced. We sincerely apologize for any inconvenience this may have caused..
Notehall prides itself in its reliability and great customer support. However last night we had experienced a downtime at approximately 8pm until 5am PST. We worked through the night getting the site back up and functional. We recently have added some new awesome study features, and we suspect that was the source of the issue.
Your information has remained safe and all purchases or sales you have made prior to the downtime have been restored and up to date.
As your satisfaction and the satisfaction of all of our students is our number one priority, we want to make sure that if you have any issues both from the outage or in the future please let us know and we will answer them immediately.
In addition, as always, we offer a 100% credit back guarantee on all documents, so if during the downtime you have experienced any hardship, please request a refund by accessing: http://www.notehall.com/document/refund
Once again, we apologize for the inconvenience; please let us know how we can further help!
Co-Founder & President
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