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I’m Frustrated

Why hasn't my membership pack arrived?

I ordered my Black and White membership on the 15th of September - nearly a month ago - and it has still not arrived. It was meant to arrive in time for my birthday as present from a relative who didn't know what else to get me. My payment reference number is 286403099 and my supporter number for the box office is 2064876.

Could you please tell me if the order has been dispatched and if not when it will be?
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