Microphone is not working with jack or XLR connection on my NS7ii

Apologies if this has been solved somewhere but I have been searching forums for days and haven't found a solution.

I have an NS7ii and desperately need my microphone to work for my online shows, I already had to do one with no mic which was a little embarrassing.

I have tried multiple mic's and I've also tried the jack and bought an XLR cable especially with no luck apart from a slight flicker when I connect it. I also played with all the gains and turned everything up.

I have the latest drivers and the latest Serato (1.9.1), can someone help? Will the firmware update help? I understand its only for DVS and the 3 screen display.

Thanks very much!
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