Mix track pro 3 works with DJ intro but not with serato dj

I have several DJ controllers that work with serato DJ,but my new nu mark pro 3 will only work with DJ intro.I don't understand if I already have serato DJ,why do I have to buy it just to use with my pro 3....please help
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  • Hello, 

    Thanks for the post. I'd like to help!

    Can you please provide me with your full system specs, as well as the version of Serato you're using? Sometimes, other programs or audio configurations may prevent your controller from connecting to your computer or to your Serato DJ software. The article below reviews some of the most common causes of audio routing issues between the Mixtrack Pro 3 and Serato DJ. Try this out and let me know how it goes. 

    Click Here

    If you're using a Mac and you're still having issues, check out this guide to help you out - Perform a New Configuration under Audio MIDI Setup

    Hope this helps! Let me know if you have any further questions.
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  • I’m frustrated
    I have the same problem but a new configuration didn't help.

    Details about problem:
    - My MTP3 works fine with Serato DJ Intro (so the cable is fine), but does NOT work with Serato DJ
    - When I connect the controller when Serato DJ is open, it says at the bottom "mixtrack pro 3 hardware connecting. This can take up to one minute" but it never shows 2 decks, nothing changes
    - my Mac (running El Capitan) definitely recognizes the controller, I see it in Sound as an output device (it's greyed out, I can't change any settings on it though) and I see it under Audio Midi Setup

    I've tried making a new configuration, but it looks exactly like the default Midi configuration. No change to Serato DJ.

    Any more tips?

    Tony
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  • The Mixtrack Pro 3 will work with the included Serato DJ Intro software as well as Serato DJ, but you will need to purchase a license from Serato in order to use it with the full version. You can purchase a license from Serato's website here - https://serato.com/dj.
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