Changes to the problem

Mixtrack Platinum connection problems / malfunctioning

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  • July 02, 2019 15:28
    Criss
    Change in reply by Criss to Hello, You may want to test your controller with MIDI-OX, it sounds like the controller is sending random MIDI information to your software causing it to behave strangely. We can verify whether your Mixtrack Platinum is sending random MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer. For testing MIDI devices on PC: <a href="http://www.midiox.com/" rel="nofollow" target="_blank">Download MIDI-OX</a> This video will get you set up quickly for MIDI input monitoring in MIDI-OX: <a href="https://www.youtube.com/watch?v=WsEP6woIeXM" rel="nofollow" target="_blank" title="Link https//wwwyoutubecom/watchvWsEP6woIeXM">Monitoring MIDI Input with MIDI-OX</a> For testing MIDI devices on Mac: <a href="https://www.snoize.com/MIDIMonitor/" rel="nofollow" target="_blank" title="Link https//wwwsnoizecom/MIDIMonitor/">Download snoize: MIDI Monitor</a> Select the Mixtrack Platinum as a MIDI input source in the monitor and see if the controller is sending information without you touching any pads or faders. If it does, this controller would have to go out for a repair. Here is a list of our recommended repair centers if this is the case: <a href="https://www.servicelit.com/documents/Recommended_Service_Centers.pdf" rel="nofollow" target="_blank">Recommended Repair Centers</a>&nbsp; &nbsp; &nbsp;<br /><br />Hope this helps!.
  • July 02, 2019 15:28
    Criss
    Change in reply by Criss to Hello, You may want to test your controller with MIDI-OX, it sounds like the controller is sending random MIDI information to your software causing it to behave strangely. We can verify whether your Mixtrack Platinum is sending random MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer. For testing MIDI devices on PC: <a href="http://www.midiox.com/" rel="nofollow" target="_blank">Download MIDI-OX</a> This video will get you set up quickly for MIDI input monitoring in MIDI-OX: <a href="https://www.youtube.com/watch?v=WsEP6woIeXM" rel="nofollow" target="_blank" title="Link https//wwwyoutubecom/watchvWsEP6woIeXM">Monitoring MIDI Input with MIDI-OX</a> For testing MIDI devices on Mac: <a href="https://www.snoize.com/MIDIMonitor/" rel="nofollow" target="_blank" title="Link https//wwwsnoizecom/MIDIMonitor/">Download snoize: MIDI Monitor</a> Select the Mixtrack Platinum as a MIDI input source in the monitor and see if the controller is sending information without you touching any pads or faders. If it does, this controller would have to go out for a repair. Here is a list of our recommended repair centers if this is the case: <a href="https://www.servicelit.com/documents/Recommended_Service_Centers.pdf" rel="nofollow" target="_blank">Recommended Repair Centers</a>&nbsp; &nbsp; &nbsp;<br />Hope this helps!.
  • July 02, 2019 15:27
    Criss
    Change in reply by Criss to Hello, You may want to test your controller with MIDI-OX, it sounds like the controller is sending random MIDI information to your software causing it to behave strangely. We can verify whether your Mixtrack Platinum is sending random MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer. For testing MIDI devices on PC: <a href="http://www.midiox.com/" rel="nofollow" target="_blank">Download MIDI-OX</a> This video will get you set up quickly for MIDI input monitoring in MIDI-OX: <a href="https://www.youtube.com/watch?v=WsEP6woIeXM" rel="nofollow" target="_blank" title="Link: https://www.youtube.com/watch?v=WsEP6woIeXM">Monitoring MIDI Input with MIDI-OX</a> For testing MIDI devices on Mac: <a href="https://www.snoize.com/MIDIMonitor/" rel="nofollow" target="_blank" title="Link: https://www.snoize.com/MIDIMonitor/">Download snoize: MIDI Monitor</a> Select the Mixtrack Platinum as a MIDI input source in the monitor and see if the controller is sending information without you touching any pads or faders. If it does, this controller would have to go out for a repair. Here is a list of our recommended repair centers if this is the case: <a href="https://www.servicelit.com/documents/Recommended_Service_Centers.pdf" rel="nofollow">Recommended Repair Centers</a>&nbsp; &nbsp; &nbsp;Hope this helps!.
  • July 02, 2019 15:26
    Criss
    Change in reply by Criss to Hello, You may want to test your controller with MIDI-OX, it sounds like the controller is sending random MIDI information to your software causing it to behave strangely. We can verify whether your Mixtrack Platinum is sending random MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer. For testing MIDI devices on PC: <a href="http://www.midiox.com/" rel="nofollow" target="_blank">Download MIDI-OX</a> This video will get you set up quickly for MIDI input monitoring in MIDI-OX: <a href="https://www.youtube.com/watch?v=WsEP6woIeXM" rel="nofollow" target="_blank">Monitoring MIDI Input with MIDI-OX</a> For testing MIDI devices on Mac: <a href="https://www.snoize.com/MIDIMonitor/" rel="nofollow" target="_blank">Download snoize: MIDI Monitor</a> Select the Mixtrack Platinum as a MIDI input source in the monitor and see if the controller is sending information without you touching any pads or faders. If it does, this controller would have to go out for a repair. Here is a list of our recommended repair centers if this is the case: Hope this helps!.

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