I’m frustrated

Mixtrack Platinum won't connect to Serato


got a new Mixtrack Platinum and it won't connect to fully up to date Serato DJ.

In serato it shows it is trying to connect:

Mixtrack Platinum hardware connecting. This can take up to one minute.

Then after a minute or so:

Failed to connect. Please try again.

All the while the unit is displaying it's (very impressive) lighting demo.

I manually played a tune on the single deck in Serato (only single deck as no controller connected) and the sound came through the speakers. So the unit is passing sound through from computer > controller > speakers.

Serato will not connect though.

My macbook pro meets all the requirements.

Mixtrack pro 3 I had previously worked fine.

Has anyone experienced this and any suggestions please?

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