I’m frustrated

My NS7II is causing my computer to crash

Hello.
My NS7ii was running fine, and my laptop is set according to the official Serato optimization guide. I began having problems getting my PC to recognize the NS7ii USB Drivers, and uninstalled/clean-installed them a few times. After troubleshooting and trying several options, I used a compatible USB cable from a different device, and it started recognizing the USB connection.
Now, whenever I try to do anything aside from use the NS7ii to simply play the tracks via track-deck, it crashes my laptop to a BSOD referencing (NS7ii_wdm.sys) as the culprit.
I am transferring everything of importance over to an external drive, just in case, and I will prepare to do a clean install of Windows and see if it fixes the issue.
If someone would reply here I would like to hold off on doing that if there's another method I can use.
Thanks Kindly!

~~~SYSTEM SPECS~~~

Operating System
Windows 8.1 64-bit
CPU
Intel Core i7 @ 2.60GHz 57 °C
Haswell 22nm Technology
RAM
12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Micro-Star International Co. Ltd. MS-1792 (SOCKET 0) 60 °C
Graphics
Generic PnP Monitor (1920x1080@59Hz)
D32h-C0 (1920x1080@59Hz)
Intel HD Graphics 4600 (MSI)
2047MB NVIDIA GeForce GTX 960M (MSI) 47 °C
ForceWare version: 368.39
SLI Disabled
Storage
931GB Hitachi HGST HTS721010A9E630 (SATA) 46 °C
931GB TOSHIBA External USB 3.0 USB Device (USB (SATA)) 34 °C
Optical Drives
HL-DT-ST DVDRAM GUB0N
Audio
High Definition Audio Device
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  • Hello,

    Thanks for posting. I'll be happy to help!

    Thank you for providing me with your system information. Your computer is definitely exceeding the minimum system requirements for Serato. I've never seen something like this happen before.

    What exactly is causing the BSOD error to come up? Is it possible to upload a video to demonstrate what exactly happens when the error occurs, as well as what you're doing? Does this happen on another computer by any chance?

    You may also want to try a CCleaner registry clean before reinstalling the driver. You can download CCleaner at this link.

    If you decide to download this:
    1. Uninstall any programs associated with the device
    2. Open CCLeaner
    3. Click Registry
    4. Click Scan for Issues
    5. Wait
    6. Fix Select Issues
    7. Click Yes to create a ‘backup’
    8. Click Save
    9. Click Fix All Selected Issues
    10. Run Steps 3-9 two or three more times until there are no issues found.
    11. This should have cleared out unnecessary files that may have been causing any conflicts.
    12. Reboot your computer
    13. Reinstall the software associated with your device
    Let me know how this goes!
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