I’m frustrated

My NS7II is not being recognized by my computer

hi! i got problem with my numark ns7ii.. The computer/mac will not connect/discover the ns7ii. i have tried install and reinstall serato and all the drivers. Please help!!!
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  • H Erik,

    Sorry you're having issues with your NS7II. 

    What operating system and version of Serato DJ are you using with your controller? Have you tried using another USB cable, port, or another computer with your controller?
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  • Hi, yosemito is the operate system. And i have traid three diffrent cables. And now i have tried uppdate the firmware with pusching the three buttoms, and now the analog mixer doesent work... please help
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  • Alright, let's have you try creating a new configuration in the Audio MIDI Setup. A new configuration for the MIDI Setup may help if:
    • You have just updated your OS and your MIDI device is no longer recognized
    • Software cannot find your MIDI device
    • MIDI device is recognized by the software but has limited or no response
    • MIDI device was connected or disconnected repeatedly
    • MIDI device configuration has changed, i.e. USB keyboard is no longer a part of the setup and a new keyboard has been connected
     

    Before getting started, disconnect all USB or Firewire MIDI devices or keyboards. This will eliminate any potential conflicts upon creating a new configuration.

    1. Open the Audio/MIDI Setup by going to Applications > Utilities > Audio/MIDI Setup.

    2. If the MIDI Studio window does not appear automatically, go to the menu bar at the top of the screen and select Window > Show MIDI Window.

    3. The MIDI Studio window will pop and display all of your current MIDI devices. 

      MIDIStudio Config1

      You may see icons for all of your MIDI devices that have been "greyed out." This just means that the devices are not currently connected. If a device is not connected to the computer but still appears connected in your MIDI Studio, that may be a part of the problem and a sign that the MIDI Studio needs to be reset.

      Please Note: The IAC Driver and Network will always appear in the MIDI Studio.

    4. To create a new configuration, click on the Configuration drop-down menu and select New Configuration...

      MIDIStudio Config2

    5. Name the new configuration in the window that appears.

      MIDIstudio config3

    6. Click OK and the MIDI Studio will rescan your devices. If nothing is connected, only the IAC Driver and Network should appear again.

    7. Starting with the device in question, re-connect each device one by one. Wait for the device to show up in the MIDI Studio before connecting the next one. Hint: you can also use the Rescan MIDI button at the top if a device is still not showing up while connected.

      MIDIStudio config4
    If you're still having issues after going through these steps, please get in touch with your nearest Support Office. You can find their contact information on that page. 
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