Changes to the problem

My NS7II is not working on my computer

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • February 04, 2019 15:14
    Bill R.
    Removed a reply in this topic
    Dispute this change
  • February 04, 2019 15:14
    Bill R.
    Removed a reply in this topic
    Dispute this change
  • February 04, 2019 15:14
    Bill R.
    Removed a reply in this topic
    Dispute this change
  • December 01, 2016 00:02
    MJD, the poster:
    Removed a reply in this topic
    Reason: User-initiated delete from community
  • November 15, 2016 18:34
    K-Ryp, the poster:
    Removed a reply in this topic
    Reason: User-initiated delete from community
  • November 15, 2016 15:02
    Bill R.
    Removed a reply in this topic
    Reason: Your post was removed because it contained inappropriate language. This is against Numark's and GetSatisfaction's community guidelines. We welcome your comments and opinions, but please refrain from posting language like this.
    Dispute this change
  • November 14, 2016 17:02
    Bill R.
    Change in reply by Bill R. to Hello,<br /><br />Thanks for posting. Release dates for upcoming software and driver updates are not posted here on the forum. Instead, please stay tuned to the&nbsp;<a href="https://www.numark.com/kb/article/2160" rel="nofollow" target="_blank" title="Link https//wwwnumarkcom/kb/article/2160">macOS Sierra 10.12 and iOS 10 Support For Numark Products article here.</a>&nbsp;Be sure the latest drivers are installed, which can be downloaded from the <a href="http://www.numark.com/product/ns7ii" rel="nofollow">NS7II Product Page</a>.<br /><br />When you say the NS7II hasn't been working, what do you mean by that? Can you please provide me with some more information, as well as your <u>full system specs</u> and the version of Serato DJ you're using? Make sure you're using the latest version, which can be downloaded <a href="https://serato.com/dj" rel="nofollow" target="_blank">here</a>. If you're experiencing hissing, pops, and clicking, check that your computer is properly optimized by going through <a href="https://www.numark.com/static/dj-computer-optimization" rel="nofollow" target="_blank" title="Link: https://www.numark.com/static/dj-computer-optimization">this helpful guide</a>. Additionally, I would try removing your NS7II from the MIDI Studio Window, lowering the Maximum Screen Updates Per Second in Serato DJ, and adjust the USB buffer settings. Follow these steps below to learn how to do this:<br /><br /><b>Removing a Device from MIDI Studio (Mac Only)</b><br /><ol><li>Open a new finder window and navigate to <b>Applications </b>&gt; <b>Utilities</b>.</li><li>Double click <b>Audio MIDI Setup</b>.</li><li>Select <b>Window </b>from the top menu and click on <b>Show MIDI Studio</b> is checked.</li><li>With the Numark controller disconnected, click the Numark USB Audio Device.</li><li>Click <b>Remove Device</b> from the top of the MIDI Studio window.</li><li>Under the drop down menu, select <b>New Configuration</b>.</li><li>Type of the name of your New Configuration. &nbsp;Ex: Numark Controller.</li><li>Reconnect your Numark Controller.</li></ol><br /><br /><b>Lowering the Maximum Screen Updates Per Second &amp; Increasing USB Buffer Size (Both Windows &amp; Mac)</b><br /><ol><li>Open Serato DJ.</li><li>Click <b>Setup </b>from the top menu.</li><li>Click the <b>Library + Display</b> tab</li><li>Adjust the <b>Display </b>slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.</li><li>Click the <b>Audio </b>tab</li><li>Adjust the <b>Audio </b>slider to 10 or 20. &nbsp;If you still experience clicks, pops and dropouts then set your latency settings to 20.</li><li>Close the Setup.</li></ol><br />If all else fails, please try using another USB port on your computer, or use another USB cable.<br /><br />I hope this helps! Please let me know if you have any further questions..
  • November 14, 2016 17:00
    Bill R.
    Change in reply by Bill R. to Hello,<br /><br />Thanks for posting. Release dates for upcoming software and driver updates are not posted here on the forum. Instead, please stay tuned to the&nbsp;<a href="https://www.numark.com/kb/article/2160" rel="nofollow" target="_blank" title="Link https//wwwnumarkcom/kb/article/2160">macOS Sierra 10.12 and iOS 10 Support For Numark Products article here.</a>&nbsp;<br /><br />When you say the NS7II hasn't been working, what do you mean by that? Can you please provide me with some more information, as well as your <u>full system specs</u> and the version of Serato DJ you're using? Make sure you're using the latest version, which can be downloaded <a href="https://serato.com/dj" rel="nofollow" target="_blank">here</a>. If you're experiencing hissing, pops, and clicking, check that your computer is properly optimized by going through <a href="https://www.numark.com/static/dj-computer-optimization" rel="nofollow" target="_blank">this helpful guide</a>. Additionally, I would try removing your NS7II from the MIDI Studio Window, lowering the Maximum Screen Updates Per Second in Serato DJ, and adjust the USB buffer settings. Follow these steps below to learn how to do this:<br /><br /><b>Removing a Device from MIDI Studio (Mac Only)</b><br /><ol><li>Open a new finder window and navigate to <b>Applications </b>&gt; <b>Utilities</b>.</li><li>Double click <b>Audio MIDI Setup</b>.</li><li>Select <b>Window </b>from the top menu and click on <b>Show MIDI Studio</b> is checked.</li><li>With the Numark controller disconnected, click the Numark USB Audio Device.</li><li>Click <b>Remove Device</b> from the top of the MIDI Studio window.</li><li>Under the drop down menu, select <b>New Configuration</b>.</li><li>Type of the name of your New Configuration. &nbsp;Ex: Numark Controller.</li><li>Reconnect your Numark Controller.</li></ol><br /><br /><b>Lowering the Maximum Screen Updates Per Second &amp; Increasing USB Buffer Size (Both Windows &amp; Mac)</b><br /><ol><li>Open Serato DJ.</li><li>Click <b>Setup </b>from the top menu.</li><li>Click the <b>Library + Display</b> tab</li><li>Adjust the <b>Display </b>slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.</li><li>Click the <b>Audio </b>tab</li><li>Adjust the <b>Audio </b>slider to 10 or 20. &nbsp;If you still experience clicks, pops and dropouts then set your latency settings to 20.</li><li>Close the Setup.</li></ol><br />If all else fails, please try using another USB port on your computer, or use another USB cable.<br /><br />I hope this helps! Please let me know if you have any further questions..
  • November 14, 2016 16:59
    Bill R.
    Change in reply by Bill R. to Hello,<br /><br />Thanks for posting. Release dates for upcoming software and driver updates are not posted here on the forum. Instead, please stay tuned to the&nbsp;<a href="https://www.numark.com/kb/article/2160" rel="nofollow" title="Link: https://www.numark.com/kb/article/2160">macOS Sierra 10.12 and iOS 10 Support For Numark Products article here.</a>&nbsp;<br /><br />When you say the NS7II hasn't been working, what do you mean by that? Can you please provide me with some more information, as well as your <u>full system specs</u> and the version of Serato DJ you're using? Make sure you're using the latest version, which can be downloaded <a href="https://serato.com/dj" rel="nofollow">here</a>. If you're experiencing hissing, pops, and clicking, check that your computer is properly optimized by going through <a href="https://www.numark.com/static/dj-computer-optimization" rel="nofollow">this helpful guide</a>. Additionally, I would try removing your NS7II from the MIDI Studio Window, lowering the Maximum Screen Updates Per Second in Serato DJ, and adjust the USB buffer settings. Follow these steps below to learn how to do this:<br /><br /><b>Removing a Device from MIDI Studio (Mac Only)</b><br /><ol><li>Open a new finder window and navigate to Applications &gt; Utilities.</li><li>Double click Audio MIDI Setup.</li><li>Select Window from the top menu and click on Show MIDI Studio is checked.</li><li>With the Numark controller disconnected, click the Numark USB Audio Device.</li><li>Click Remove Device from the top of the MIDI Studio window.</li><li>Under the drop down menu, select New Configuration.</li><li>Type of the name of your New Configuration. &nbsp;Ex: Numark Controller.</li><li>Reconnect your Numark Controller.</li></ol><br /><br /><b>Lowering the Maximum Screen Updates Per Second &amp; Increasing USB Buffer Size (Both Windows &amp; Mac)</b><br /><ol><li>Open Serato DJ.</li><li>Click Setup from the top menu.</li><li>Click the Library + Display tab</li><li>Adjust the Display slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.</li><li>Click the Audio tab</li><li>Adjust the Audio slider to 10 or 20. &nbsp;If you still experience clicks, pops and dropouts then set your latency settings to 20.</li><li>Close the Setup.</li></ol><br />If all else fails, please try using another USB port on your computer, or use another USB cable.<br /><br />I hope this helps! Please let me know if you have any further questions..

See all changes made to topics in this company