My ns7ii platters do not spin

I have hade the NS7ii for 2 months and now the platters do not spin. I have tried updated drivers and shift motor off button still no spinning. I am running serato dj2 on MacBook Pro OSX Yosemite Intel core i7 2.3 ghz 8 gigs of ram 251 gB flash storage

It was working fine until today. Noticed a little lag on deck a whenever I started a track but hitting sync and hot cue a couple of times and it would fix it. Other than that no issues until now

PLEASE HELP
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