my ns7ll connected to my mac is suddenly freezing.. i have it hooked up to an external hard drive

the past few times I went to dj my computer that I use with serato dj 1.9.2 with an external hard drive keeps freezing. I have to turn it off and back on sometimes it works others it stays frozen
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  • Is it a USB 3.0 on the Mac that the external HD is plugged into? Also is it a SSD or HDD?
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  • You could also be running out of virtual memory space. Try running a cache and reg cleaner, also run a defrag. Also try freeing up space on your hard drive and run a defrag on it too.
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  • Thanks for helping out, everyone! :)

    Kdup West - 

    Can you please post your full system specs, as well as the version of Serato you're using? Under what circumstances does the freezing occur? Make sure you have the latest version of Serato DJ installed, as well as the latest driver. You can download these from the product page at www.numark.com

    We have also found that removing the device from MIDI Studio Window (Mac), and lowering the Maximum Screen Updates Per Second (Windows & Mac) in Serato DJ reduces this, and in some cases completely resolves the issue. See the steps below.

    Removing a Device from MIDI Studio (Mac Only)
    1. Open a new finder window and navigate to Applications > Utilities.
       
    2. Double click Audio MIDI Setup.
       
    3. Select Window from the top menu and ensure that MIDI Studio is checked.


       
    4. With the Numark controller disconnected click the Numark USB Audio Device.
       
    5. Click Remove Device from the top of the MIDI Studio window.

    6. Reconnect you Numark Controller.
    Lowering the Maximum Screen Updates Per Second (Both Windows & Mac)
    1. Open Serato DJ.
       
    2. Click Setup from the top menu.
       
    3. Click Library + Display.
       
    4. Adjust the Display slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.


       
    5. Close the Setup.
    Hope this helps! Let me know if you have any further questions.
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