My Numark NS7II has stopped working

Hallo everyone! My Numark Ns7 2 stop working every night! I don't know why.
I work with MACBOOK PRO Retina I7 Processor, 16 gb ram, 512 SSD Hard Drive.
My operation system is yosemite 10.10.2.
I use serato dj version 1.78.
The Driver on my mac is 3.2.0!!!
The firmware version is 1.0.0!
One gay told me the WI-FI make a problem? Is it possible?
The USB cable is the original from Numark.
I use the usb port closer to the charger!!!!
PLEASE HELP...:(
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  • Hello Rosen,

    Thanks for the post. I'd like to help! What exactly are you experiencing so that we can correctly troubleshoot you? Is it a loss of audio? Static and Popping? Please explain.

    You'll always want to optimize your computer for the best experience with Serato DJ. You can get more information on that from their link Mac Optimization Guide for Serato DJ users using Mac OS X .
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  • Hello Chris, Yes it's a lost of audio. I will try to turn of the wi fi and i will make the everything of optimization guide. I will let you know. Thank you!!!
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    • Hello, I updated the firmware for NUMARK NS7II controller for use with OS X El Capitan and unfortunately after the update it will not turn and not recog even with the Yosemite.
      How do I restore to factory defaults (as original)?

      _______________________

      Olá, actualizei o firmware da controladora NUMARK NS7II para usar com o OS X El Capitan e infelizmente após a actualização ela não liga e nem reconhece, mesmo com o Yosemite.
      Como faço para restaurar em padrões de fabrica (como original)?

      DJ Wilson Cardoso

      LUANDA - ANGOLA
    • Hello,

      Thanks for the post and I'm sorry to hear about your issue but this comment is irrelevant to this thread. Please post your issue on the following thread. Read my comments in that thread to help you out. Thanks!
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  • Hello , Chris last night it happend again. My electrical wirings are clean. I make all optimization for Mac OS. It's a lost of sound. And when i restart the mumark ns7 2 the faders not working. I hope you can help me because. I will try with hi speed USb cable NEOd+. How can i found the reason of this crash?
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  • Hello Chris, I tryed Serato Dj 1.7.7. and there is a problem. It's the same... Electrical cable is ok. The USB cable is the original from Numark.
    Can i try to install older version to my MAC. For example LION or Mavericks....
    Last night, wher i lost the soud i could control the serato with the bottons and jogs, but the soud gone...
    • Hello,

      Thanks for the info. Its also very important that prior to DJing with your newly added songs, you fully analyze the song in Serato DJ to ensure smooth and functional playback. If you have a corrupt file in your Serato DJ database, this could cause these type of symptoms too. I recommend deleting any file with a lightning bolt next to it from your Serato database. This means deleting not only from your crate but from your ALL location in Serato DJ. For more information on corrupt files in Serato DJ, click here.

      Since you can control your software with your DJ controller and you lose audio, I'm not worried about your USB cable. This means that your controller is successfully staying connected to Serato DJ. You can also check if your controller is connected by looking at the USB light on your controller. If its illuminated then its connected.

      How are you connecting and setting up your audio with the NS7II?
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  • Hello,
    I worked with pionner DDJsx before the numark and and there is no a problem....with sx, when i started to work with the mumark i had lost of sound.
    The usb light is a red, everythyng is ok.
    What about the latention?? IF i put the latention 10ms????
    Chris please help because it's happening every night.....
    and i want to ask you about yosemite OS...if i install older OS...LION or Mavericks????
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  • Hello, Chris
    I'm sending you video clip from youtube. I made a video how the numark lost of sound.....when i move the master gain the the lights just move like a gain, but there is no sound.
    And more....i found sometimes needle search work, sometimes doesent work.....i thing the problem is from the midi mapping between serato and numark....
    I hope i can fix this soon, because it's happening every night...
    thank you!!!
    https://www.youtube.com/watch?v=-zitG...
    • Hello,

      Thanks for the helpful video. Question for you, how is that your playing a song on deck 2 but all of your channel faders are all the way down? This doesn't make sense to me.



      How are you connecting this in the club? Are you connecting this NS7II to a house system? If so, how high is the audio set from this club system? If the club system is set too high then this why your experiencing this. If so, you're not properly setting this up inside your club. Set your club system a lot lower than what its set at now and adjust your NS7II Master Gain no higher than 12 o'clock.

      Or..

      From your video, is that another DJ playing in the background and your simply just showing me that your Master LED meters are not illuminating properly? If so and based on your video if that is the case, your going to need to service this NS7II. Contact Numark Technical Support - www.numark.com/support.
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  • Hello,
    Chris when i lost of soud i played music from another computer. I connect ns7 2 in another mixer in every clubs, because they have it.
    "Chris D: Set your club system a lot lower than what its set at now and adjust your NS7II Master Gain no higher than 12 o'clock.
    "
    Why????
    • You're over powering the NS7II output if your club mixer audio is set too high. You need to properly gain stage your NS7II with your club mixer. The club mixer outputs could run hotter than your NS7II Outputs. Without properly gain staging your setup, you may of permanately damaged your NS7II if you confirmed what I said in my last post was correct.
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  • Question - I just purchased a new Macbook Pro i7 2.8 QUAD Core 16gb, 1tb. One of the fastest they have and any time I do a gig outside of my home NS72 falls to play audio. It'll play for 1 minute then all the audio drops out from the headphones and the speakers.

    If I restart the program or unplug the USB the sound comes back for a short period and then drops out again.

    It appears the NS72 and Macbook Pro have USB issues or a power issue, because my Alienware with lower specs has no problem running the same deck.

    Keep in mind I've optimized the 1 week old pc to its best settings so it isn't an issue.
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    • If you can roll back, I'd recommend that for now.
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  • Hello, I ́m Alex. I have a NS7ii, since i buy it, everything goes well, however after 3 months I have problems.

    I user Virtual DJ 8 pro, Controller stop responding, but, the music still, I have to close VDJ, reiniciate my laptop, turn back on.... start playing without problems, but several minutes later, the issue is back.

    I format my laptop twice and still have problem. Sometimes, the right side pads are not working either.

    I have a i7 processor, 1Tb hard drive, 24gb ssd cache, 8Gb memory..

    Please help
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  • I think that I'm having a problem that includes the same thing that happens in the video where the audio keeps playing. Before that happens though my board will freeze up after about 15 to 20 mins of playing. I have updated firmware and software but I can hook my friends board up to my laptop and I don't have that problem. Can someone help point my to a good place to start fixing the problem?
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  • This reply was removed on 2017-11-16.
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