I’m frustrated

NDX 400 tracks pitch doesn't seem to hold

Using NDX 400s and when beat matching the songs seem to slip out of time very quickly even after i adjust the pitch and bring them back in time after a 3 seconds they slip again.
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  • Hi Adam,

    Thanks for posting. Are you playing CDs (commercial, custom, or MP3) or files from a USB flash drive? If playing files from a flash drive, what is the file format of the drive? Have you tested multiple CDs or drives? Make sure your NDX40s are on a flat surface. If they are bumped in any way, this can cause playback to go out of sync.
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  • I am using USB sticks and they are on a flat surface. The format is MP3.
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  • Sorry you're still having issues, Adam. It's likely this may be hardware-related at this point. Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction to help you out!  Here are a couple of options that you could choose from:

    • Submit a Warranty Claim or Service Inquiry with our Technical Support team by logging onto www.numark.com/support.  Select Warranty Claim or Service Inquiry from the drop-down menu.

    or

    • For quicker support, call your nearest Support Office. An experienced support agent can assist you over the phone. Their office contact numbers are listed on that page. 

    I hope this helps! 

    Make sure to reference or link this thread to help out the support team.  

    I hope this helps!  Let me know if you have any additional questions.  
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