I’m confused

NDX400 buttons not responding properly

When I push play it sets off other settings reverse BPM scratch or skip and I downloaded the update now I'm lost
1 person has
this problem
+1
Reply
  • Hello,

    Thanks for posting. 

    Would you be able to upload a video of this so that I can see exactly what's happening? You'd also mentioned that you'd downloaded an update. What was the update that you'd downloaded?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • This has been going on for over a year I found other threads with the same problem

    NDX400 (v24 to v22)
    PROBLEM UPDATED 1 YEAR AGO
    I just realized that a lot of other users are seeing a problem with the v24 update. I am also having the same problems with that firmware update (random brakes, reverse lights flashing and the CDJ just going crazy). Can you just install the older version? Would that fix the problem?
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Posted 1 year ago

    ME TOO
    1
    FOLLOW
    3
    0
    ALL 8 REPLIES
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Here is a link on here that is related (exact same symptoms)

    http://community.numark.com/numark/to...
    Like Comment
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Here is another link to the exact same problem (after doing update to v24)

    http://community.numark.com/numark/to...
    Like Comment
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    And another problem after the update to v24

    http://community.numark.com/numark/to...
    Like Comment
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    I tried it and it doesn't help (same problem persists). Once the NDX400 becomes in this state, you can't use the CUE button (sometimes also the PLAY button too) and it's hard to use. You need to enable the scratch mode and cue the tracks with the track selector.

    It would be nice to see Numark actually fix this through software.
    Like Comment
    1 year ago
    Photo of Bill R.
    Bill R., Employee

    2960 Posts 109 Reply Likes
    Hi Aaron,

    Thanks for posting.

    You can download the older firmware version from the product page on www.numark.com:

    NDX400 Product Page

    If you require assistance with installing this version on your NDX400, please get in touch with your nearest Support Office. You can find their contact information on that page.
    Like Comment
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Thanks Bill for getting back to me. I actually got both the v22 and v24 firmware and both are not helping the device. When you have either v22 or v24 the CDJ acts funny when you hit the cue or play buttons (just like everyone is saying).

    So it looks like I have to use it like this, unless Numark actually makes a new firmware update to fix this problem. It is a software issue so Numark should fix this through software and not RMA.

    @Bill - Can you install the NDX500 firmware on the NDX400 unit? Right now I am willing to try anything. It's not fair that we are put in this situation.
    Like Comment
    1 year ago
    Photo of Bill R.
    Bill R., Employee

    2960 Posts 109 Reply Likes
    Sorry you're still having problems. I'll be sure to pass this feedback along to my software team for you. No, the NDX500 firmware will not work on the NDX400. You will have to use the correct firmware for the correct device.
    Like
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Hi Bill,

    I saw that another user replied to this thread and actually was able to read and understand what he had said. Is it possible to get v19 of the firmware from you? That is not listed on the site. I am willing to try and install that to fix the problem. If it does that is really good for 2 reasons.

    1) the users like me can use the NDX400
    2) the software team now has a delta to compare and do some regression and fix in a new version i.e. v26

    Please try to get v19 for me to test.

    Thanks,
    Aaron
    Unlike 1

    Write a comment
    Upload Image
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Hi Bill,

    Can you get the original firmware for us as a download please? This will fix most Defunct NDX400's.

    Aaron
    Like Comment
    1 year ago
    Photo of Bill R.
    Bill R., Employee

    2960 Posts 109 Reply Likes
    For older firmware versions, I would suggest getting in touch with Technical Support. Log on to www.numark.com/support to contact Support. Select Technical Support from the drop-down menu.
    Like Comment
    1 year ago
    Photo of Aaron Toth
    Aaron Toth

    10 Posts 0 Reply Likes
    Thanks Bill. I have opened a ticket in the meantime. I really hope that this will get resolved.
    Like

    Write a comment
    Upload Image

    Was this looked into. ? John Smith
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated