I’m frustrated

No sound coming from NS7II after performing firmware udpate

Just updated my firmware, software, and drivers to windows 10, so everything is up to date. And now, I'm getting no sound from my NSII ! It seems to be connected in both Serato Dj and Virtual Dj. I can load tracks but there is no sound! I've only had this thing for less than a year and this is beyond frustration!!
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