Ns6 ii vu meters LED problem, they are off!

I used my new controller from about a month without problems, today while I was playing, after I paused my tracks al the four channel vu meters are dead, not the master one. I turned off and on the controller and at the check vu meters are also dead. Here a small video.

https://youtu.be/D5vnvnMRlUo

Any idea, is there a reset function? Music is played without problems but light in the controller and in also in the software are off.
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  • investigating a little more i saw that also the "bleep" buttons are dead from both side.(also in this case they work properly even if light is off) this happened from the first day i received the controller.

    i posted a video on youtube the 18th of march and received the controller on the 11th.

    dont' know if things are related.

    About the vu meters, if I activate line mode both 3 & 4 vu meters work in the check turning on the controller
    Peppe
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  • Hello,

    Thanks for posting. Sorry you're having issues with your NS6II.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Numark Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • I will get in touch with the online store where I bought the controller. I'll let you know.
    Peppe
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  • @Bill R.

    my delaer answerd me to send them back the controller to send me me a new one, but after further investigation i discovered that i hadn't an hardware problem but software.
    resetting everything in my pc vu meters while a play a track works flowless.
    i wrote "during playback" because on start-up check they doesnt' light. this is not a problem for me.
    in the meantime i would say that using the touch effect, effects are engaged also if a touch the side of the knobs not only the upper metal part. is this normal?
    in the end i don't send back the controller now, i will wait eventual evolutions.
    Peppe
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