I’m frustrated

My channel faders on my NS7II won't work if I position it to max level

I just got the ns7 2 and i hooked it up and it works good i get sound out my speakers. i hooked up the RCAs from the back of the mixer to the back of the JBLs. and they work. but for some reason my channels on the ns7 2 isnt working if i put channel 1 up a little to level 1 it plays the at max level and if i put the level up to max it plays the same as if it was at like level 1. and it is happening to all 4 channels! i need help asap i got a gig this saturday!
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