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NS7 2 does not work in macOs High Sierra !

hello, I have a question: can the NS7 2 work on macOs High Siera? But I know that Serato Dj Pro runs on MacOs High Sierra.

I ask you this question because my NS7 2 does not work; (

thank you !
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  • Hi Antoine,

    Thanks for posting. Can you please provide me with some more information about the issue(s) that you're experiencing? What do you mean when you say the NS7II doesn't work? The NS7II and Serato DJ Pro are both officially supported on High Sierra.
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  • So, my problem is that Serato detects my NS7 2 but he says that there is a problem has occurred.
    I installed the latest drivers and version of Serato.
    Nevertheless, NS72 Audio Panel tells me that the NS7 2 is connected!
    But the firmware does not detect it.
    On the other hand the "configuration Audio and MIDI" indicates to me that it is well connected.

    I am on macOs High Sierra.
    Sorry for my English I am French;)

    Thank you !
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  • Thank you for the additional information. 

    So, my problem is that Serato detects my NS7 2 but he says that there is a problem has occurred. 
    I'm afraid I'm not quite understanding what's going on here. Can you please provide me with some more information about this? Do you receive an error message? If so, please provide me with a screenshot of this. 
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  • Thank you for the additional information. Your controller already has the latest firmware version installed, so I'm not sure why you're trying to apply the firmware update again. Since it seems like your controller is not being recognized, please try uninstalling and reinstalling the drivers for your controller from the product page. I would also suggest reconfiguring your MIDI studio. This can help if:
    • You have just updated your OS and your MIDI device is no longer recognized
    • Software cannot find your MIDI device
    • MIDI device is recognized by the software but has limited or no response
    • MIDI device was connected or disconnected repeatedly
    • MIDI device configuration has changed, i.e. USB keyboard is no longer a part of the setup and a new keyboard has been connected
     

    Before getting started, disconnect all USB or Firewire MIDI devices or keyboards. This will eliminate any potential conflicts upon creating a new configuration.

    1. Open the Audio/MIDI Setup by going to Applications > Utilities > Audio/MIDI Setup.

    2. If the MIDI Studio window does not appear automatically, go to the menu bar at the top of the screen and select Window > Show MIDI Window.

    3. The MIDI Studio window will pop and display all of your current MIDI devices. 

      MIDIStudio Config1

      You may see icons for all of your MIDI devices that have been "greyed out." This just means that the devices are not currently connected. If a device is not connected to the computer but still appears connected in your MIDI Studio, that may be a part of the problem and a sign that the MIDI Studio needs to be reset.

      Please Note: The IAC Driver and Network will always appear in the MIDI Studio.

    4. To create a new configuration, click on the Configuration drop-down menu and select New Configuration...

      MIDIStudio Config2

    5. Name the new configuration in the window that appears.

      MIDIstudio config3

    6. Click OK and the MIDI Studio will rescan your devices. If nothing is connected, only the IAC Driver and Network should appear again.

    7. Starting with the device in question, re-connect each device one by one. Wait for the device to show up in the MIDI Studio before connecting the next one. Hint: you can also use the Rescan MIDI button at the top if a device is still not showing up while connected.

      MIDIStudio config4

    8. And that's it! Test your keyboard or MIDI device in your DAW again and refer back to our USB Troubleshooting Guide for more troubleshooting tips.

    I hope this helps! Let me know if you have any additional questions.
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  • Were you able to uninstall and reinstall the driver as advised in my last post? What was the result of this?
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  • This reply was removed on 2018-06-21.
    see the change log
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  • Alright, let's have you get in touch with your nearest Support Office for further assistance. Log on to www.numark.com/support to contact Support. Their contact information is listed on that page. 
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